Rip-off artists, Domestic & General trying to short change me

FLY_GUY_2

Thank you for that information Oshayaway.

It seems a very long winded process and time intensive.

However this matter has become one of me against the goliath, who stipulate the favorable outcome for themselves. That is the reason I am willing to take it all the way.

I think from the experiences which you provided me the link for exhibits that Domgens eventual realisation is that they must fulfill their obligations, However, for them to accept that you must be prepared to take it all the way to court if necessary.

How will I get the financial Onbudsman involved in the resolution of this matter? And will they also consider to compense me for the time and effort and inconveiances?

Do Domgen then have extra financial obligations once the unresolved issues are referred to the ombudsmen?

regards

Atermis

you have to go through full the full complaints procedure with domgen before the ombudsman will look at it. This can take 8 weeks from when you make your complaint.

FLY_GUY_2

Has anyone else had a similar experience with Domestic & general, where the settlement was not fair ?

What were your steps and what were the outcome?

MissDVL

I have never personally had experience with DomGen, but used to work in partnership with them at my previous job at an electrical retailer.

IMHO, DomGen will do whatever costs them less, in this case, replace your, what was high-end tv, with a tv that has exactly the same, if not better, specification (this takes into account resolution, connections, sound quality, and any other picture-specific technical aspects) and NOT design aspect.

This is based on the fact that 80% of the mass market for television purchasing is based on technical quality and longevity rather than the physical appearance. There are some stunning televisions currently on the market which quite frankly have a s**t technical specification.

The fact that the market changes so quickly in terms of new technology means that tvs can quickly become outdated. This is something you have to resign yourself to when purchasing any new electrical equipment. The older the technology in any television, the more expensive it becomes to repair.

Therefore, in DomGen's eyes, it is more economical for them to give you a brand new tv with the same technical features in it as your current (older) one than it is to find you the same model. They don't care about aesthetics.

FLY_GUY_2

Hi MissDVL,

Thank you for your insight into my situation. U seemed quite clued up.

However, you have not taken into consideration the contract between myself and DOMGEN.. I am sure you have to factor in the specification of the television set which is to replace my previous television. Surely they are obligated to provide equipment which has the facility for me to resume with my normal use of the equipment without being inconvenianced or having to make my other components redundant...

I would have thought that if the same model of television was still available, they will replace it with the same. If it has been discontinued then they will replace it with a similar spec as possible

But who determines what specifications are most important to an individual user?

FLY_GUY_2

Now 4 weeks without telly, is that what we pay a premium to cover our products for!

No curtesy television either in the meanwhile!

No resolution in sight!!

I am getting more and more miffed!!

Does anyone know the timescales involved in resolving these stand-offs?
How is payment for a replacement television made?
Maybe I could fork out for a new television now and wait for them to settle by cheque/cash?

Unless they pay with vouchers, which would mean i'd end up making a bigger loss than I already have...

Any insight fellow money savers?

regards

FLY_GUY_2

Hi fellow money saving experts,

I have made contact with DomGen to find out the stage they are at with the settlement of my claim. Thye have once again fobbed me off with another promise to call me back. I have been waiting for this one call for over a week now!!

Has anyone else experienced such blatant disregard because you put your opinion forward on what constitutes a fair settlement?

Any feedback appreciated guys...

regards

Clive_Woody

FLY_GUY wrote: »

Hi fellow money saving experts,

I have made contact with DomGen to find out the stage they are at with the settlement of my claim. Thye have once again fobbed me off with another promise to call me back. I have been waiting for this one call for over a week now!!

Has anyone else experienced such blatant disregard because you put your opinion forward on what constitutes a fair settlement?

Any feedback appreciated guys...

regards

Have you started on their formal complaints process yet?

FLY_GUY_2

Yep, I've sent an email and written letter to their customer complaints department.

When trying to get through to their customer liaisons team, they cannot locate anyone dealing with my query and they do not have a telephone communications facility according to customer services. They say they have emiled twice asking for someone from customer liaisons to contact me as a pressing matter... but no joy.

I would have thought they would respond at their soonest in order to maintain good customer relations.
:mad:

OshayAway

Do it all in writing and give them a deadline to reply, i.e. 7 working days. I would encourage you to insist they deal with you exclusively in writing so that is all 'on record'.