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Disasterous BT Home Move - Can a BT rep help?
iscrimger
Posts: 222 Forumite
I've posted before on the ongoing debacle with my home move.
I moved in, previous account holder didn't tell their operator they had moved. After all the 'hassle' customer service caused I was due to take possession of the line on the 28th May.
On the 28th May the line went dead.
I called on the 29th to query this because I received a message saying my service had been transferred. I was told it would have to go to the offline team - who would call me within 48 hours. I've been told this before and they never do. I called back later and they ran a line test on my number and found a fault.
I was told then it would take upto 3 days to get an engineer to the exchange.
I called today and was told the engineer had cleared the fault on the line but the line remains dead and an engineer visit is booked. I doubt I'll find out what exactly has happened but I have an idea.
My previous address was in the BT system as Flat 9, 3 xxx xxx xxx. My new address was also the same format, Flat 11, 2 xxx xxx xxx. However all letters from BT have 2/11 and I can't help but wonder that my line has been connected up to the wrong address.
The line was fully working prior to the 28th but I'm confused about who the previous account holder had an account with. The line was restricted before the 28th by Sky. I assumed it was Sky the line was with - however the previous occupier is receiving what look like reminders from BT about their bill. (I've had several of them myself so I know what they look like)
Bearing in mind I called BT Home Movers 38 days ago now to do my home move and was told it would take 5 days!!!
(My mobile phone bill is quite frankly extortionate after all this). I have also checked all phone sockets, and changed the equipment. I am also meant to have broadband on the line with Be* and none of my equipment is picking up a signal either. I have also tried using my laptop modem to dial out but it gets no dial tone either.
I moved in, previous account holder didn't tell their operator they had moved. After all the 'hassle' customer service caused I was due to take possession of the line on the 28th May.
On the 28th May the line went dead.
I called on the 29th to query this because I received a message saying my service had been transferred. I was told it would have to go to the offline team - who would call me within 48 hours. I've been told this before and they never do. I called back later and they ran a line test on my number and found a fault.
I was told then it would take upto 3 days to get an engineer to the exchange.
I called today and was told the engineer had cleared the fault on the line but the line remains dead and an engineer visit is booked. I doubt I'll find out what exactly has happened but I have an idea.
My previous address was in the BT system as Flat 9, 3 xxx xxx xxx. My new address was also the same format, Flat 11, 2 xxx xxx xxx. However all letters from BT have 2/11 and I can't help but wonder that my line has been connected up to the wrong address.
The line was fully working prior to the 28th but I'm confused about who the previous account holder had an account with. The line was restricted before the 28th by Sky. I assumed it was Sky the line was with - however the previous occupier is receiving what look like reminders from BT about their bill. (I've had several of them myself so I know what they look like)
Bearing in mind I called BT Home Movers 38 days ago now to do my home move and was told it would take 5 days!!!
(My mobile phone bill is quite frankly extortionate after all this). I have also checked all phone sockets, and changed the equipment. I am also meant to have broadband on the line with Be* and none of my equipment is picking up a signal either. I have also tried using my laptop modem to dial out but it gets no dial tone either.
0
Comments
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I am really sorry about this but I should be able to get it sorted out. Life without phone and internet can be distressing
I have sent you a PM with my contact details. Just drop me a reply when you get a chance and I will get the ball rolling and get your service on asap.
Cheers
Craig
BT Support“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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