BT Compensation ?

portygirl

My student daughter has eventually after 6 months of being without her internet connection had BT admit it was their fault. They had connected the wrong line in her flat ( she has two ). She can claim for the line rental & her internet provider fees. Does anyone know if she is also entitled to compensation at a dailly rate for non-provision of the service. We claimed this some 9/10 years ago when our line was not connected on the appropriate date agreed when we moved to our new house.I could not find anything on BT site. She has spent a great deal of time of sorting this out & I feel she should be entitled to payment for her inconvenience.

PNPSUKNET

It took me two months to get a line and been told lies, we got £50

LittleJo

Hi,
In my dealings with BT I found mention of recourse to OFTEL was very useful.
Jo

netlang

BT have done some really stupid things to me like when I moved disconnected the old premises and then reconnected it leaving the new premises without any connection for over a week. Every time there is a fault with DSL they blame my equipment which to date has not been the cause of any of the issues. Even last week I was without broadband for 5 days while BT Wholesale and BT Openreach had to argue which one of them were going to pay for the work inside their own exchange because a line card had failed!

When you do try and claim compensation the form filling is so time consuming and the compensation amounts so small it's hardly worth the trouble. IMHO

portygirl

As an update to this my daughter only got a refund of her internet fees not her line rental even though she was without internet access for over 6 months. Not a penny in compensation for her inconvenience. Very poor BT.

User_name_6

I have had compensation at the daily rate for non-provision of service, as well as compensation for billing me on an address which was not cancelled, at around £40-45 each.. I got these with no problem really (relatively). no luck myself with internet fees/cost of having to use my mobile constantly in my case, but did get £164.50 "goodwill" ontop of the compensation. (this took alot more work)