Personal Antivirus (Virus Trojan) Help Needed Urgently!!!!

calash

Help could someone help, my OH was on the computer this morning, on facebook!!! When something can up about the computer having a trojan!! So he clicked on it being stupid, he downloaded some sw called personal antivirus (never heard to it) now it won't really let me get on the internet it keeps blocking everything, my computer is really slow and then it keeps coming up with critial warning - the thing it that I need to try and delete the whole program but when I go to delete programme nothing happens, also the other weird thing is that if I go into add/delete programs its not in there - its defo a virus but how do I get rid of it!!!! Plse help as can't do my comps at the moment.....

rmg1

Check the Malware removal thread at the top of this forum. That will point you in the right direction.
You'll need to post various logs for better people than me to look at.

stuartk

calash wrote: »

Help could someone help, my OH was on the computer this morning, on facebook!!! When something can up about the computer having a trojan!! So he clicked on it being stupid, he downloaded some sw called personal antivirus (never heard to it) now it won't really let me get on the internet it keeps blocking everything, my computer is really slow and then it keeps coming up with critial warning - the thing it that I need to try and delete the whole program but when I go to delete programme nothing happens, also the other weird thing is that if I go into add/delete programs its not in there - its defo a virus but how do I get rid of it!!!! Plse help as can't do my comps at the moment.....

hi there

get anti-malware from http://www.malwarebytes.org/

run a full a scan

that should do it

Strider590

Sounds remarkably like "anti virus plus", i have a friend who fell for the scam and ended up paying them £70 for a "life time subscription", her card was then hit 3 times and her PC was left in ruins.

Only legitimate virus scanners can tell you if you've got a infection and thos will normally need well over an hour to do the scan.

Information and removal instructions...
http://www.spywarevoid.com/personal-antivirus-removal-guide-remove-personalantivirus.html

calash

Strider590 wrote: »

Sounds remarkably like "anti virus plus", i have a friend who fell for the scam and ended up paying them £70 for a "life time subscription", her card was then hit 3 times and her PC was left in ruins.

Only legitimate virus scanners can tell you if you've got a infection and thos will normally need well over an hour to do the scan.

Information and removal instructions...
http://www.spywarevoid.com/personal-antivirus-removal-guide-remove-personalantivirus.html

Thanks for that!!!! still no hope then???

rmg1

Plenty of hope (unless you paid them).
Follow the instructions on the malware removal sticky.

flossy_splodge

rmg1 wrote: »

Plenty of hope (unless you paid them).
Follow the instructions on the malware removal sticky.

Suggest you follow this advice.
Most of us on here ineterested in being 'safe' use Malwarebytes as there are several kind souls who will help if you get into probs.
I ran it on this computer earlier (as I do regularly) and it found and removed two trojans.
Just be sure to UPDATE it after you've downloaded it and BEFORE you run it.:eek:
Good Luck.;)

Trespasser

Just out of interest, the latest one I'm seeing is winav 2009. The guy I'm doing sub contract work for has been taking these in at the rate of one a day for the past week or so. Not all of them have installed file sharing, or been looking at pron, but saying that a few have been using dating sites, and nearly all of them have kids who have been using social network sites.

I like these stupid scareware tactics, they are a little goldmine for us.

Browntoa

post the malwarebytes scan when it's done

you may find that nothing will install in which case come back for more instructions