paid for an item twice

brokensword_2

Hi , I went out shopping today in Harlow and bought some clothes from Dorothy Perkins. When I got home I checked my reciept and I realised the shop assistant had charged me twice for one item and I had paid an extra £10 on my debit card. I live in Cambridge so its not that I can go back to the shop. Does anyone think I can claim my tenner back?

gordikin

Yes, I do.

DCFC79

Yes you can,

brokensword_2

oooh thats good but as I'm not going back to Harlow sometime soon do you think another store would believe and credit me. Should I ring the harlow store or the one store I'm going to take the reciept too?

nico26

I would inform the store you purchased the goods at and see what they say. You might be lucky and they will do a refund for you. Rule always check recipts before leaving the store.

Henry_Hoover_2

Give the store a ring, they will have had this problem before.

It happened to me once, they couldn't refund over the phone, and did ask me to post them a copy of my bank statement as proof, but told me to go to a local branch who refunded the duplicate amount with no problems.

DCFC79

brokensword wrote: »

oooh thats good but as I'm not going back to Harlow sometime soon do you think another store would believe and credit me. Should I ring the harlow store or the one store I'm going to take the reciept too?

call the store you went to and see what they say, yes you may be able to take it to another store and get a refund

brokensword_2

Hi Thanks for all your help. I did ring the Harlow store ( where the mistake happened) they told me to ring Customer Services.
C.S told me that it was fine to take it to a my local store and they should have no problems refunding me my money, but I took a ref no. from them incase just incase.
I took my reciept to my local store and they had no problems refunding. ....problem solved.
Next time I'm checking my reciept!!
Thanks Guys and Gals :beer: