Parcelforce - fradulent signing for

frames1_uk

Hi,

A friend of mine is rather annoyed just now, as they were awaiting a package from Japan, some quite expensive musical equipment. They were tracking the progress on the Parcelforce website and were shocked to see that the parcel was at the stage of 'delivered, signed for'. They saw a picture of the signature (which was on their name, but very definitely not their signature).

My friend has been on to Parcelforce who say they have spoken to the delivery person in question and he said the package was signed for by a woman (my male friends name could be confused with being female).

He lives in a block of flats, with a communal entrance, so we're guessing the delivery person rang the bell and whoever it was went to the door and signed for these goods. My friend has put notes through the other flat doors (there are only about 4 others), one person has said no, it wasn't them, but that one of the other flats was vacated at the weekend.....

The Parcelforce website terms and conditions state that they cannot be held accountable for fraudulent signing for of goods (my friend is most annoyed that the didn't ask ID)....

Any advice on the next step?

Many thanks

Fat_Fairy

awful that it happened, but should couriers be asking for ID?
They'd never get their work done!

naijapower

Surely they must be held liable as item was not delivered. Your friend needs to report to Police and obtain a crime number. This is the starting point. Without this crime number, Parcel force wont take the claim serious. Based on my understanding, courier firms need this crime number in order to claim back from Insurance

frames1_uk

Fat_Fairy wrote: »

awful that it happened, but should couriers be asking for ID?
They'd never get their work done!

when you pick up a parcel from the sorting office (cos you were out when it was delivered), you always have to show ID (if it's a signed for item), which is was.

In a block of flats, I would think it was a definite.

frames1_uk

naijapower wrote: »

Surely they must be held liable as item was not delivered. Your friend needs to report to Police and obtain a crime number. This is the starting point. Without this crime number, Parcel force wont take the claim serious. Based on my understanding, courier firms need this crime number in order to claim back from Insurance

thanks, I've told him to report to police, I think he was hoping that someone in the flats would come forward and it was just a simple mistake (unlikely, when someone signed HIS name)........

so if he gets a crime number, reports it to Parcelforce etc, I would imagine that it would be sender that had to make the claim, then he would have to claim back from the sender? (it was items bought on ebay)

naijapower

With the crime ref number, it is now down to the sender and parcel force to resolve as it now implies that item has not been delivered

frames1_uk

thanks. He has gone to the police today and got a crime ref number. The sender is an ebay seller in Japan, unlikely he will initiate a claim, since he knows the item was delivered, so he has fulfilled his obligations.

smcaul

You might also want to remind PF that they deliver to addresses and not people and as such they need to prove delivery to the correct address and not person - a signature is not proof of delivery as such. I would also go and speak with the depot manager (assuming you know where the depot is) and ask him to get the PF internal security involved.

It sounds like you have been fobbed off by a call ctr, you need to get past the first line to get this sorted out, it may well be that it is just with another neighbour, but if not then it needs investigating fully. Try calling 01908 687000 which is PF head office and try and speak to the area manager for that depot, they should be able to give you the mobile number for that person, if you blag it a bit anyway.

naijapower

Yes good advise by smcaul. I think you should follow his advise and speak to mgr