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Argos irritation

On the 9th May I ordered a new fridge freezer from Argos, it was showing as in stock and available for delivery within 21 days. My email stated that I would get a call on the 28th May to arrange delivery. The item was reduced by £80 on a special offer and I paid in full and that appeared on my credit card on the same day.

No call on the 28th so I called on the 29th and was told that they appeared to have had a stock issue and that someone would get back to me.

Called again today but first of all called as a new customer and was told the item was in stock and available for delivery within 21 days, but price is now back up to RRP. Went through on the existing customer line and was told Bosch have not been fulfilling stock orders but I can now request a refund which will take around 10-14 days.

Explained I don't want a refund, I want the fridge as it is the exact size that fits the gap in my fitted kitchen and was told that sometime a manufacturer just runs out of stock and although I was told that there was stock all Argos products apparently say that?

I have phoned Currys' yes they have stock arriving daily and can get me one in a matter of 3 days but at full price. Have gone back to Argos and they just say they willc all me later this week and tell me if they have any stock.

Absolutely furious with this I am sure they just don't want to honour the £80 off special offer but I can't see what else I can do except to make do with a fridge that won't stay cold until Argos finally give in and deliver my paid for goods.
I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.

Comments

  • Enfieldian
    Enfieldian Posts: 2,893 Forumite
    Part of the Furniture Combo Breaker
    Maybe Cyril82 works for Argos......

    ;)
  • soolin
    soolin Posts: 73,377 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    :rotfl:Not sure why I am thanking you really
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • KILL_BILL
    KILL_BILL Posts: 2,183 Forumite
    argos are crap - it amazes me how they are still in busines after all these years and their crap service

    try john lewis and price match
  • soolin
    soolin Posts: 73,377 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 1 June 2009 at 10:10AM
    Thank you. I hadn't thought of that.

    Just checked, John Lewis don't stock that model, they do have some nice fridge freezers though..
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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