Suspended bank account

koalabear_3

Was very embarrassed today when I tried to use my debit card to buy a holiday over the phone, my card was refused

Then rang my bank, put on hold twice & left till i gave up, 3rd call she said I needed to talk to a certain department with an hour wait to get call answered, i said I'd go to my branch in the morning, she said they'd just tell me to ring the same number so I went on hold and waited. 50mins later got answered and this operator told me my branch had suspended my account, she didn't know why, possible fraud

Hoping i'll get some answers tomorrow at my branch, all my cash is with this bank and it's a bit of a worry to think they can just cancel my account on a whim. I put in some cash 2 days ago. all seemed ok and my online account seems fine.

anyone had any experiences of this and any idea why?

doelani

only advice I can give is make sure you take a few forms of id with you tomorrow and they will hopefully sort it out

koalabear_3

Thanks, yeah passport is ready to go along with statements;)

Lokolo

If they suspect fruad they cannot tell you the exact reason for closing the account.

koalabear_3

well as it is my account i was hoping they could - and let me have access to my own money!