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Suspended bank account

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Was very embarrassed today when I tried to use my debit card to buy a holiday over the phone, my card was refused:confused:

Then rang my bank, put on hold twice & left till i gave up, 3rd call she said I needed to talk to a certain department with an hour wait to get call answered, i said I'd go to my branch in the morning, she said they'd just tell me to ring the same number so I went on hold and waited. 50mins later got answered and this operator told me my branch had suspended my account, she didn't know why, possible fraud:confused:

Hoping i'll get some answers tomorrow at my branch, all my cash is with this bank and it's a bit of a worry to think they can just cancel my account on a whim. I put in some cash 2 days ago. all seemed ok and my online account seems fine.

anyone had any experiences of this and any idea why?

Comments

  • doelani
    doelani Posts: 2,576 Forumite
    Part of the Furniture Combo Breaker
    only advice I can give is make sure you take a few forms of id with you tomorrow and they will hopefully sort it out
    TOTAL 44 weeks lose. 6st 9.5lb :T
  • koalabear_3
    koalabear_3 Posts: 32 Forumite
    Thanks, yeah passport is ready to go along with statements;)
  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    If they suspect fruad they cannot tell you the exact reason for closing the account.
  • koalabear_3
    koalabear_3 Posts: 32 Forumite
    well as it is my account i was hoping they could - and let me have access to my own money!
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