Up to 6 years Warranty on electrical goods!

hannahmm

Hi
i was wondering if anyone had any advice.
I bought a HP laptop 14 months ago and it has recently stopped working. I took it to an independent PC repair shop who said that it was a problem with that model of HP where a chip inside overheats. HP know about the problem but haven't done anything about it. The laptop cannot be repaired and i was wondering what my rights are as it is less that 2 years old.
Cheers.

Esqui

Contact the retailer you bought it from with the report from the repair shop

Hintza

hannahmm wrote: »

Hi
i was wondering if anyone had any advice.
I bought a HP laptop 14 months ago and it has recently stopped working. I took it to an independent PC repair shop who said that it was a problem with that model of HP where a chip inside overheats. HP know about the problem but haven't done anything about it. The laptop cannot be repaired and i was wondering what my rights are as it is less that 2 years old.
Cheers.

Get the engineers report in writing and then go to HP with it. Hopefully bobs your uncle. If not you can then start small claims court proceedings. Hope you have proof of purchase.

bingo_bango

For the love of Mike, can someone lock this thread? I hate seeing this pop up in the list of recent posts.

Freddie_Snowbits

!!!!!! bu99er

savemoney

Why dont people just google sale of goods act rather than post questions which can easily be sorted without asking for help

Sale of Goods Act Fact Sheet - BIS

PLEASE READ ABOVE BEFORE ASKING FOR CONSUMER PROBLEMS

Helen_J_3

savemoney wrote: »

Agreed to many people fall for the EU consumer law which is less powerful than the sale of goods act as EU law only goes up to 2 years SOGA is up to 6 but you have to prove the goods are defective and should be reasonable last longer than x amount of time

It may be less powerful in terms of duration but it is more powerful in all other interpretations of the legislation. EU law is supreme and binding on all member states and this is what will be argued by many retailers/manufacturers trying to escape paying for faulty goods.


The 6 year warranty is, as other people have said, nowhere near what it says it is. There are many burdens on the consumer that will have to be shown/proved if they are to have any success and the longer it is the harder it is! Still worth a try though if you can afford to spend the effort and time.

jdturk

Helen_J wrote: »

It may be less powerful in terms of duration but it is more powerful in all other interpretations of the legislation. EU law is supreme and binding on all member states and this is what will be argued by many retailers/manufacturers trying to escape paying for faulty goods.

QUOTE]


its a directive, not a law, the SOGA is seen as superior

savemoney

The EU directive is built into SOGA, so no need for EU directive as its much weaker than SOGA

I fully know how SOGA I have already used it and taken court action to get compliance

Helen_J wrote: »

It may be less powerful in terms of duration but it is more powerful in all other interpretations of the legislation. EU law is supreme and binding on all member states and this is what will be argued by many retailers/manufacturers trying to escape paying for faulty goods.


The 6 year warranty is, as other people have said, nowhere near what it says it is. There are many burdens on the consumer that will have to be shown/proved if they are to have any success and the longer it is the harder it is! Still worth a try though if you can afford to spend the effort and time.

bingo_bango

jdturk wrote: »

its a directive, not a law, the SOGA is seen as superior

Just to expand on this (in the vain hope that a definitive answer would stop people from posting it again as a 'secret' law :cool:)

The EU directives are issued as a way of harmonising legislation in EU countries. They are not a piece of legislation in their own right.

This particular directive allegedly makes it easier to pursue a trader in another country now that we are in the age of internet shopping. The directive is simply an instruction that member states should introduce their own legislation to comply. So all member states must have legislation that ensures a consumer has certian rights when buying goods.

The Sale of Goods Act 1979 has always had those rights. The UK has far and away been the leader in consumer protection for over 30 years now, and nothing has changed. The Limitations Act 1980 gives us the right to take civil action for up to 6 years following the formation of a contract which far outstrips the 2 years that the EU thinks we should have.

I challenge anyone to try taking a small claims action based on the directive and see how far they get.

As savemoney has said, SoGA is well established and the courts are aware of all the relevants points of law.