ASUS RMA 4 months without my computer so far!

Cloister

Right,

Where to begin.

At the end of January My computer died so I took it into work and diagnosed the problem by eliminating all other componants one by one and the problem is my motherboard. So I looked online and ASUS offer a 3 year garentee on the motherboard, let me see if I can find links for you.

The Motherboard is an Asus P5N32SLi Premium Socket 775 and the link to the manufacturers website is: (nearly 2 years old now) (though their support site says warrenty till december)

http://support.asus.com/repair/repair.aspx?no=201&SLanguage=en-us


So I tried contacting ASUS about this only to be met with a brick wall in that they won't accept an RMA from an end user in the UK only from the reseller. Then I tried contacting the reseller who said they offered me a 1 year garentee and thats it if the manufacturer offers more it's up to them I am supposed to deal with them.

So once told this I tried directly contacting ASUS by emailing their support site. I got a response from someone called Echo Zang who told me that if I lived in the Us I could send it back but since I dont I have to deal with a company who will take the RMA and send it back to ASUS for me for a FEE of £16. I would also have to pay to get it shipped to them as well so this would have been about £25. Next is the link I got sent for the pay to RMA.

http://www.creativecomputing.net/catalog/index.php?cPath=338&osCsid=7048c42bec11aa79570ff07f74292f9b

Anyway not to be outdone I went back to the reseller because I can't afford to PAY for my RMA or replace the motherboard at the moment as you know times are hard. and after much badgering and coaxing I got them to accept the RMA and send it back to the manufacturer for me. First they tested it and confirmed the fault (I still have most of these emails btw if you need) and then told me they were sending it back to ASUS.

I have emailed them a number of times and rung them for updates on this issue but all I keep getting is "it's down to the manufacturer" They seemingly won't listen to me because it's the manufacturers warrenty not theirs. Nor will they give me the manufacturers contact details so I can see why it's takign 3 months to RMA a damn motherboard.

I also thought I might have a fault with the power supply (which turned out to be my tester) but even given this I sent the power suppy back to enermax and one week later I had a brand new one arrive at my home.so why can't ASUS be as prompt!

I just want my PC back up and running after 4 months without it. I am also wasting money on a subscription to Animation:master I pay for a yearly sub and will have wasted half of that - not to mention the progress I can't make on my animation

The retailer (aria) seem to be trying to get it resolved but since there is a company who works for the manufacturer in between aria and ASUS it's just really difficult to get anywhere.


if anyone knows anyone in ASUS and can insert feet up !!!!!! for me I would be grateful....

sitting here in woe

C

Fire_Fox

E-mail and phone calls are not formal communication - you need to write a letter quoting the relevant bits of the Sale of Goods Act:
http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html