Can't access some websites (that are definitely up)

DrScotsman

https://www.betfred.com

According to Down for everyone or just me, and a couple of web proxies, that site is DEFINITELY up. However right now I get (with Firefox) this error:

Connection Interrupted
The document contains no data.
The network link was interrupted while negotiating a connection. Please try again.

A similar thing happens with a different computer on my network with IE, and also I simply cannot ping it (as in I get Request Timed out, it's not a DNS problem as I can resolve its IP - 195.244.208.158). This narrows it down to two things, my network (...unlikely, no special firewall or anything) and my Internet.

When I Google this kind of problem, the only answer I get (if any) is to use a proxy. For security I'd much rather not, so is there any other way?

In the unlikely event this helps, here's a traceroute:

Tracing route to www.betfred.com [195.244.208.158]
over a maximum of 30 hops:

  1   133 ms   198 ms    98 ms  dsldevice.lan [192.168.1.254]
  2    29 ms    30 ms    33 ms  lns02.the.dsl.enta.net [78.33.38.30]
  3    29 ms    30 ms    29 ms  gi4-8.telehouse-east3.dsl.enta.net [78.33.38.29]
  4    30 ms    29 ms    31 ms  te5-2.telehouse-east.core.enta.net [62.249.192.121]
  5    30 ms    30 ms    30 ms  te5-1.telecity-hex.core.enta.net [87.127.236.102]
  6    91 ms    51 ms    30 ms  TenGigabitEthernet8-1.ar6.LON3.gblx.net [64.214.147.1]
  7    30 ms    31 ms    30 ms  64.215.195.35
  8     *        *        *     Request timed out.
  9   213 ms    30 ms    31 ms  xe-4-1-0.xcr1.lnd.cw.net [195.2.25.54]
 10    31 ms    32 ms    31 ms  ge-5-0-0.dcr1.lnd.cw.net [195.2.25.2]
 11    31 ms    31 ms    30 ms  so-5-0-0-zcr2.lnt.cw.net [195.2.10.133]
 12    66 ms    67 ms    65 ms  gibtel-gw.lnt.cw.net [194.112.78.46]
 13    66 ms    66 ms    66 ms  rtchv01-gi9-2.gibtelecom.net [212.120.252.101]
 14    66 ms    66 ms    66 ms  rtdmp01-ten1-0-0.gibtelecom.net [212.120.252.6]
 15    66 ms    66 ms    65 ms  rtafr01-gi0-0-0-fr1.gibtelecom.net [212.120.234.114]
 16    66 ms    66 ms    66 ms  212.120.234.126
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
(Repeats until 30)

Strider590

DrScotsman wrote: »

www.betfred.com

According to Down for everyone or just me, and a couple of web proxies, that site is DEFINITELY up. However right now I get (with Firefox) this error:



A similar thing happens with a different computer on my network with IE, and also I simply cannot ping it (as in I get Request Timed out, it's not a DNS problem as I can resolve its IP - 195.244.208.158). This narrows it down to two things, my network (...unlikely, no special firewall or anything) and my Internet.

When I Google this kind of problem, the only answer I get (if any) is to use a proxy. For security I'd much rather not, so is there any other way?

In the unlikely event this helps, here's a traceroute:

Tracing route to www.betfred.com [195.244.208.158]
over a maximum of 30 hops:

  1   133 ms   198 ms    98 ms  dsldevice.lan [192.168.1.254]
  2    29 ms    30 ms    33 ms  lns02.the.dsl.enta.net [78.33.38.30]
  3    29 ms    30 ms    29 ms  gi4-8.telehouse-east3.dsl.enta.net [78.33.38.29]
  4    30 ms    29 ms    31 ms  te5-2.telehouse-east.core.enta.net [62.249.192.121]
  5    30 ms    30 ms    30 ms  te5-1.telecity-hex.core.enta.net [87.127.236.102]
  6    91 ms    51 ms    30 ms  TenGigabitEthernet8-1.ar6.LON3.gblx.net [64.214.147.1]
  7    30 ms    31 ms    30 ms  64.215.195.35
  8     *        *        *     Request timed out.
  9   213 ms    30 ms    31 ms  xe-4-1-0.xcr1.lnd.cw.net [195.2.25.54]
 10    31 ms    32 ms    31 ms  ge-5-0-0.dcr1.lnd.cw.net [195.2.25.2]
 11    31 ms    31 ms    30 ms  so-5-0-0-zcr2.lnt.cw.net [195.2.10.133]
 12    66 ms    67 ms    65 ms  gibtel-gw.lnt.cw.net [194.112.78.46]
 13    66 ms    66 ms    66 ms  rtchv01-gi9-2.gibtelecom.net [212.120.252.101]
 14    66 ms    66 ms    66 ms  rtdmp01-ten1-0-0.gibtelecom.net [212.120.252.6]
 15    66 ms    66 ms    65 ms  rtafr01-gi0-0-0-fr1.gibtelecom.net [212.120.234.114]
 16    66 ms    66 ms    66 ms  212.120.234.126
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
(Repeats until 30)

The site could have a country IP restriction and your IP address might be falling into the wrong country band, it can and does happen.
I looked into country restrictions for my website, Im firmly planted in the UK, but the most up to date lists I could find still placed my own IP address as being in the US, kinda useless really.....

staffie1

DrScotsman wrote: »

www.betfred.com

According to Down for everyone or just me,

I don't think much of that link - I typed in a random website (msn.co.uk) and it said it was down. Actually it's up.

DavidJunior

I have had very similar issues in recent days, the BetFred website is pretty ropey. I had more success logging in with Safari than with IE, Firefox or Chrome - but today ALL browsers could not access the site - see below for their reply

Hello David,

Thank you for your email.

We have had some web issues, which are being resolved.

The I.T team will be working online today and the web page will be taken down for maintenance at 11pm Sunday to 9am Monday.

It will be advisable to logon on Monday 27th to view the account.

In the meantime we are here on 0800 0320 878 to answer any bet / account queries at the Customer Service desk 7am to 11pm.

If you require any further assistance please do not hesitate to contact us

Kind Regards

Peter Storah
Customer Services Advisor



Betting: -
(UK) 0800 73 11 210
(Overseas) +44 1925 285021