Seller non performance

niknaknoo1982

How do you report someone for seller non performance? I won an item 11days ago and never received, opened a dispute on 7th day and suddenly seller can communicate!! she said she would post weds i said okay, i'll let her know when i receive them...now she's refunded and said i was impatient (shes been out of country to a funeral apparently - but has still been bidding and paying for shoes on ebay in the meantime!!) items now relisted, obviously she didn't get what she wanted as it was a bundle i won for 2 quid lol. I'm not impressed, if she wanted more she should have put a higher start price, cheeky cow! How can i report for non-performance??
Thanks!

StaffsSW

The link is in the Additional Information section of this link - http://pages.ebay.co.uk/help/policies/seller-non-performance.html

Opening a dispute on the 7th day may be a little keen off the mark, given that eBay/Paypal request that items are sent with 7 days, but if there had been no reply from the seller at all in this time, it may be understandable.

The refund and relisting is solid ground for a report though IMO.

niknaknoo1982

Thanks, I did send 3 emails to her through ebay within the 7 days and got no response at all, however she did appear to have new items being listed on around the 3rd day so obviously was online (dispute the 'funeral' sob story) As soon as the dispute was opened i finally got a response through ebay saying she would post Weds, and one through Paypal saying she would post Tuesday, and all i did was reply to say 'ok i'll let you know when they arrive!' which is why the refund is a bit confusing! 'i did email you so im now going to give you a refund because you had no patience, i was out of the country at my mothers funeral.' (the ebay curse again, eh?)

When trying to report for non performance it asked me for a header, and i had to provide a paypal one, because that's how i received the message from her! Hopefully ebay will see she's lying anyway through her activity and i doubt this is the first time she's done this too, because despite her 100% feedback she seems to keep relisting items that only receive 1 or 2 bids (i see on goofbay lol)

Thanks for your help.

soolin

Goodness, we seem to have nothing but non performing seller threads today..it is odd how these things go in cycles! I think this is a knock on effect of the free listings for 99p items on private sellers and sellers trying to work the system.

I would report them using the link as a non performing seller, neg them and move on.

7 days was a bit quick to open a dispute, but the funeral excuse would have got my goat and that's why I would neg.

niknaknoo1982

soolin wrote: »

Goodness, we seem to have nothing but non performing seller threads today..it is odd how these things go in cycles! I think this is a knock on effect of the free listings for 99p items on private sellers and sellers trying to work the system.

I would report them using the link as a non performing seller, neg them and move on.

7 days was a bit quick to open a dispute, but the funeral excuse would have got my goat and that's why I would neg.

That's what got me too! She's been reported now, and i've left negs...but she's followed up claiming i'm abusive! :eek: Since when has 'have items been posted?' been abusive? stupid woman! Hopefully ebay will boot her soon enough though!

Smart_But_Casual

niknaknoo1982 wrote: »

That's what got me too! She's been reported now, and i've left negs...but she's followed up claiming i'm abusive! :eek: Since when has 'have items been posted?' been abusive? stupid woman! Hopefully ebay will boot her soon enough though!

Just follow up her follow up!

StaffsSW

A polite but factual "refused to sell items at winning bid price" will suffice, and as a follow-up to the neg will really stand out on the feedback pages.

niknaknoo1982

stevew8975 wrote: »

A polite but factual "refused to sell items at winning bid price" will suffice, and as a follow-up to the neg will really stand out on the feedback pages.

Have done she's put her lovely little sob in her follow up, about the 'funeral' and said i'm nasty too..Hopefully people will see through that!

Smart_But_Casual

niknaknoo1982 wrote: »

Have done she's put her lovely little sob in her follow up, about the 'funeral' and said i'm nasty too..Hopefully people will see through that!

I would follow up the follow up with something along the lines of "You still managed to buy and sell on ebay. Some funeral".