Hong Kong seller making excuses not to ship - Help.

PsiDOC

Hi all.
Won a sat nav yesterday at a very reasonable price. Within 5 mins of auction end the seller messages me with this:

Please kindly don't pay this order!

After our side inspected, there was some problem with the unit and can’t ship out tmporarily, may we cancel this order?
We are very sorry to tell you this and sincerely hope you can understand this!!

Your kind understanding will be highly appeciated!

So I reply with No I will not cancel as on other auctions he has 10+ Identical items on buy it nows so he has no problem with stock levels. At this point I request an invoice to reinforce the point.

Today I checked the listing and it said invoice sent, so I thought he'd tried it on, failed and all was well and paid via payPal.

Then tonight I get this:

We sincerely hope you can understanding that we don't ship the item with any problem for our customers. All the items will be inspected well by the thirty party before shipping out.
We didn't relist the item untill we solve the problem.
Our engineers are trying to find out the newest revision to solve the problem. But we still don't know when lauch well.
Will you please kindly cancel the order this time?
We are very sorry again and your kind understanding will be highly appreciated!
Sorry for late reply as we are in holiday of dragon boat festivals here.

I have replied no to cancelling the order and pointed out I have paid for the item and again pointed out the fact he has 10+ advertised and linked to them in the message.

Anyway I am sure this little weasel is going to stiff me if I don't play it canny, so any suggestions on what to do next as I am sure his next reply will be the same as the other 2.

Ta all suggestions appreciated.

Psi

asbokid

PsiDOC wrote: »

Hi all.
Won a sat nav yesterday at a very reasonable price. Within 5 mins of auction end the seller messages me with this:
[...]
Anyway I am sure this little weasel is going to stiff me if I don't play it canny, so any suggestions on what to do next as I am sure his next reply will be the same as the other 2.

Ta all suggestions appreciated. Psi

He listed it at "99p NO RESERVE!!!" but then forgot to run his shill bidding software.. and now you consider you've bought it for his phony start price of 99p (or thereabouts) ?


Well.. you know the answer... forget about it.. if he won't take payment and send it, that's his prerogative.. he's already got his bluff in about it being "faulty".. so he's covered himself w.r.t. the ebay rules... i wouldn't try to force him... he could send you an empty box, a genuinely broken one, or... whatever..

you win some you lose some... and you've not actually lost anything... yet..

asbokid

if you did particularly want that sat nav from that seller, maybe you could explain how stressful this has all been for you, but how you understand his situation, and how you appreciate his honesty in checking the equipment for faults before sending it..

and.. furthermore, how you would still like to buy a fully functional navigator from him, but in a buy-it-now deal, and then suggest an ex gratia discount for the inconvenience you have suffered..

if he won't play, move on...

ts_aly2000

Oh stop being so difficult and just do a mutual. Buy elsewhere.

Life really is too short. Karma.

soolin

Absolutely don't do a mutual, there is no way this is a mutual after all.

Personally I would not fight to get this unit now, I owuld have lost all faith in this seller. Your priority is to get your money back, once you have that back just report them as a non performing seller (point out that they are still selling other units) neg them with a well worded neg to really warn other buyers and forget them.

cyberbob

I would not do a mutual. Just get your money back.

PsiDOC

HAve found out by some discussion that If I do a mutual cancellation he gets a refund on most of the listing fees. So agreed to this after he refunds me my money. Refund is now with paypal and confirmed.

Mutual Cancellation? NOT A CHANCE IN HELL. He wasted my time. I waste his money!

That's my kind of Karma and best served chilled.

Psi

jaydeeuk1

I'd report him as a non performing seller with the emails he has sent you, and that he's basically fobbed you off.

PeteHerts

PsiDOC wrote: »

HAve found out by some discussion that If I do a mutual cancellation he gets a refund on most of the listing fees. So agreed to this after he refunds me my money. Refund is now with paypal and confirmed.

Mutual Cancellation? NOT A CHANCE IN HELL. He wasted my time. I waste his money!

That's my kind of Karma and best served chilled.

Psi

Good for you don't let people like this get away scott free.
I've sold stuff for peanuts but that's the risk you take with eBay and that should be the way of all sellers as in you win some you lose some but you play the game and most importantly as a seller you honour your sales.

prowla

Get your money back and post a negative.