BT pitfall - are you getting enough? (10 calls p/m to keep free line installation?)

Barnetbear

10 calls a month every month pitfall
**************************
Important potential pitfall on the deal - the how many calls you need to make to avoid getting charged installation fee later potential trap! The article
http://www.moneysavingexpert.com/deals/free-BT-line-installation
doesn't mention that you need to make 30 calls a quarter or 10 calls a month DEPENDENT on how you pay your bill. I strongly advise you check which payment plan you are on and how many calls you are expected to make each month. If it's a monthly plan they expect 10 chargeable/inclusive calls a month. On the phone BT told me I cannot just make 30 calls in each quarter whenever I like, they have to be 10 calls in each month of the quarter. Another BT person told me it was merely 30 calls a quarter, as did another. In the end, it'll probably be up to you to get it right - or they probably slap you with the installation charge of £122 etc as a penalty. The below from their Notices page. See point (1).

From BT website:-
"
BT Price List http://www.serviceview.bt.com/list/p...Impl337855.htm
Notices 2009

06/09 Calling Plans - Line Connection Special Offer

This Special Offer is available between 1st April 2009 and 30th June 2009 (inclusive) to eligible residential customers agreeing to an 18 month contract on a new line with the Unlimited Weekend Plan, the Unlimited Evening & Weekend Plan or the Unlimited Anytime Plan.
Customers will not be charged the current standard new line connection price of £122.50Inc. VAT.
Calling Plan monthly charges, including line rental, associated with this offer are:
Unlimited Weekend Plan £11.25* Inc. VAT
Unlimited Evening & Weekend Plan £14.20* Inc. VAT
Unlimited Anytime Plan £17.20* Inc. VAT
* These charges apply if paying by Direct Debit or monthly payment plan and the customer elects for paper-free billing. Otherwise add £1.50per month for payment processing fee levied by BT Payment Services Limited, a BT Group company, plus £1.25(Incl. VAT) without paper-free billing discount.
Discounts will be by bill credit and will be shown on your bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.
Customers must remain on their chosen Calling Plan for 18 months from the date of purchase, and must make at least 30 chargeable or inclusive calls during every three month period, or 10 chargeable calls or inclusive calls per month if you are billed monthly.
If the customer decides to end the contract within the 18 month minimum term, they will incur a single charge of £7.50(on the Unlimited Weekend and Unlimited Evening & Weekend plans) or £8.00(on the Unlimited Anytime plan) for each month left of the minimum term.
Customers taking this offer would be subject to the following conditions:
1. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or inclusive calls per month if you are billed monthly.
2. Customers can only apply for this special offer once in any 18 month period.
3. Customers may upgrade their Calling Plan but they may not downgrade within the minimum term
4. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum term.
5. Customers moving home and retaining an account with BT can take the remaining minimum term of their chosen calling plan with them.
6. At the end of the minimum term customers will continue to pay the standard Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum term may do so by contacting BT.
7. Customers who are still in term with some other residential offers are excluded from this Special Offer.
8. BT reserves the right to withdraw this Special Offer at any time.
9. All prices are subject to change.
British Telecommunications plc
1 April 2009
FOR EXPLANATION OF TAX EXCLUSIVE AND INCLUSIVE CHARGES, SEE VALUE ADDED TAX IN GENERAL NOTES. THIS NOTE HAS NO CONTRACTUAL FORCE. "

Moderators, if loads of people have already posted this reminder then my apologies and please delete this thread.

notbritishgas

You must make 10 chargeable or inclusive calls per month. So all you have to do is make 10 weekend calls, free of charge, to qualify.

Barnetbear

notbritishgas wrote: »

You must make 10 chargeable or inclusive calls per month. So all you have to do is make 10 weekend calls, free of charge, to qualify.

free calls thing - that's not what bt told me, but thanks and i'll ring them yet again to check that, good point

Barnetbear

it's all getting a bit complicated for me, but seems for some BT customers the weekend's 0870 and 0845 calls (excludes calls to internet services and certain other types of call) are free within limits, more info here http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=23771

as for the weekend's inclusive plan or 'inclusive' calls counting towards the necessary 10 per month or 30 per 3 months, i did not fully understand the spiel i got from BT when i called them so i will go looking for smallprint in case that's too good to be true - i suggest thread readers double check with BT for their own account before assumingh anything just in case the smallprint trips us up