Erroneous Transfer??

Fire_Fox

Last week I received a welcome letter from my electricity supplier, Scottish Power, addressed to the occupier. I haven't moved and I haven't switched supplier so this is a mistake. There are two blocks of flats with the same postcode as mine so I suspect the error lies with someone checking the name of the building. :rolleyes:

I e-mailed SP AND then had two phone conversations, after which I thought the problem was solved. Today they e-mailed advising me the following

"Thank you for your email. I apologise for any inconvenience caused.

It seems like an erroneous transfer has taken place. A supplier has wrongfully taken control of supply to your property. To find out who is currently supplying your property call Transco on 0870 608 1524. After which call us on 0845 070 0700 to set up your account once again."

Apart from the fact that this makes no sense (SP sent a welcome letter so I can't have been transferred away from SP) ... I already told them I wasn't ringing any 08 numbers at great expense. I have replied suggesting they block the transfer, sort out the mistake as they are paid to or risk losing a customer! :mad:

Question: if this transfer does go ahead do I have to pay the 'new' supplier? I have not received any communication from any other energy company so suspect I am going to end up with no official supplier. :rotfl:

Premier_2

The Erroneous Transfer Customer Charter

Whilst this is a voluntary code, I believe all domestic energy suppliers have agreed to abide by it.


Edit: Also of interest to you could be:

Question
Will a consumer receive a bill from the new supplier if the supply is returned via the Erroneous Transfer process?

Answer
No. The old supplier will be responsible for billing for the entire period the supply was away from them. The new supplier should not issue a bill. However, all energy consumed during the period your supply was ‘away’ from the previous supplier must be paid for. Therefore, it is advisable for the consumer to keep money ‘to one side’ so they can afford to pay the bill when it arrives.

http://cfe.custhelp.com/cgi-bin/cfe.cfg/php/enduser/popup_adp.php?p_faqid=44&p_created=1095844074&p_sid=wvpl7Tyj&p_lva=5593&p_li=&p_redirect=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9Nyw3JnBfcHJvZHM9MCZwX2NhdHM9MCZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXRpZSBpbg**

Fire_Fox

Thanks that was exactly what I wanted to know - much appreciated! :beer:

I told SP I wasn't going to be the one doing the phoning around: next e-mail will simply copy and paste that charter. Thought they were being lazy bar-stewards, now I know they are! No problem paying them, AFAIK my direct debit is still active, but SP are the cheapest around.

Fire_Fox

Just had an e-mail to say my account has been reactivated! Logged on to find they haven't applied my full name and have my address completely wrong. It's not exactly rocket science. :rolleyes: