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£900 & barclays bank

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24

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  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    I would write to them one final time giving them a week to respond saying - if nothing is resolved and you have not recieved your money back, that you are entitled to, then you will go further and involved the FSA given that the 8 week period has passed.

    (quoting the compaint reference)
  • Valli
    Valli Posts: 25,471 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I would echo Lokolo's advice about the letter not least because then you will have something in writing (copy your letter; copy their reply) to send to the FSA as evidence.
    Don't put it DOWN; put it AWAY
    "I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
    :heart:Janice 1964-2016:heart:

    Thank you Honey Bear
  • Extant
    Extant Posts: 2,140 Forumite
    How was the standing order set up?
    What would William Shatner do?
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Well if the standing order was set up incorrectly because of an error by OP either by writing it on a standing order authority or if set up electronically in branch in front of you - then complain away at Barclays all you want even as far as Ombudsman but I think you will find they have done nothing wrong.
    They are right in saying they cannot divulge letters they have sent as this would be disclosure.
    IMO you need the help of a solicitor to get a court order to force the bank to disclose who's account the monies went into but there again if it has been spent or the customer has absconded you might be throwing more good money after bad.
  • Extant
    Extant Posts: 2,140 Forumite
    Exactly my point - it sounds very much as though you set it up, since you said about being given the wrong sort code. If it's gone to the wrong place under those circumstances, all we can do is ask the customer to give it back - and it's even worse as a situation if they've spent it believing it's their own money.
    What would William Shatner do?
  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    Well if the standing order was set up incorrectly because of an error by OP either by writing it on a standing order authority or if set up electronically in branch in front of you - then complain away at Barclays all you want even as far as Ombudsman but I think you will find they have done nothing wrong.
    They are right in saying they cannot divulge letters they have sent as this would be disclosure.
    IMO you need the help of a solicitor to get a court order to force the bank to disclose who's account the monies went into but there again if it has been spent or the customer has absconded you might be throwing more good money after bad.

    Surely you can't force a bank to do this? It would go against Data Protection.
    Exactly my point - it sounds very much as though you set it up, since you said about being given the wrong sort code. If it's gone to the wrong place under those circumstances, all we can do is ask the customer to give it back - and it's even worse as a situation if they've spent it believing it's their own money.

    Erm surely not? You don't 'ask' for the money back. You demand the money back. Just as a bank would. And they are entitled to it. The bank can do this so why wouldn't they?
  • Lumley330
    Lumley330 Posts: 8 Forumite
    I am responding for my partner and thank you all for your responses so far. I originally begun the procedure with Barclays, who i have been banking with for over 20 years. I have had money land in my account in the past that wasn't mine and was taken straight back by the bank, no questions just told that they had taken it back due to an error. This has been going on since Februaray and it even took 3 different people to understand what i and my partner were trying to explain. It then turned out that we had two complaint issues open. Barclays then advised they would close my issue. I was then called by a "customer service" agent who asked if i was satified with the outcome. and for some reason re opened the issue and sent it to Head Office. Very confusing and getting no where. We need this money back to pay the land lord. So no rest now. And we will write to Barclays, and we WILL be closing our accounts with them. Thanks agian all, any more advice welcome.
  • Lumley330
    Lumley330 Posts: 8 Forumite
    Barclaysmanager, your response is exactly the attitude we have experienced with Barclays. Data may have been inputed online incorrectly, but Barclays willingness to do anything about recovering such a large amount of money is far from customer service. Especially when we have been told by Barclays that after 6 weeks, 8 weeks, 10 weeks, they can see the money is still in the incorrect account. We WILL be leaving barclays and advising everyone we know to do the same, this includes business accounts and personal accounts.
  • Extant
    Extant Posts: 2,140 Forumite
    Lokolo wrote: »
    Surely you can't force a bank to do this? It would go against Data Protection.

    picture1brm.jpg
    Erm surely not? You don't 'ask' for the money back. You demand the money back. Just as a bank would. And they are entitled to it. The bank can do this so why wouldn't they?

    If it's bank error, we can just go ahead and take that money back - usually if it's some thing like a cashier error, you'll give them 7/14/21 days notice of intent to debit.

    That said, if it's where one person set up a standing order wrong, it's not OURS to demand back, or even take.
    What would William Shatner do?
  • Extant
    Extant Posts: 2,140 Forumite
    Lumley330 wrote: »
    Barclaysmanager, your response is exactly the attitude we have experienced with Barclays. Data may have been inputed online incorrectly, but Barclays willingness to do anything about recovering such a large amount of money is far from customer service. Especially when we have been told by Barclays that after 6 weeks, 8 weeks, 10 weeks, they can see the money is still in the incorrect account. We WILL be leaving barclays and advising everyone we know to do the same, this includes business accounts and personal accounts.

    Your opinion is your own, and look below here - I don't represent Barclays in any official capacity.

    By your own admission, you input these details incorrectly when setting up a standing order. Sorry, but that is not the bank's problem. We cannot just take back money that you mandated yourself; it's not ours to take. To be honest, you're very lucky it even went to another Barclays account, by the sounds of it - if it had gone to a different bank, especially by Faster Payments, you'd have virtually no chance of getting it back.

    By the sounds of it, Customer Relations have been writing to the account holder to try and get their permission to return the money. But, still, that's their decision and we can't force it where you've made a mistake.

    Think rationally about it: what if you told us that you'd made a payment to X and it'd gone to the wrong place. We then just took it back, but then X came and told us that your payment was actually for a car X had sold to you. In the mean time, you've transferred all that money out and closed your account. Where would we be then?

    The person who received this money needs to confirm they're happy for us to take the money back. All we've got to go on is your word it's in the wrong place - we didn't make the mistake here.

    If we had made the mistake, we could fix it - indeed, it happens a lot in cheque clearing etc. and then you just send a letter saying "sorry, we'll have that back in 14 days to give you time to cover it if you've mistakenly spent it."

    Without knowing the full details of the case, I'm not going to say anything about your treatment - but I really don't think you're seeing both sides of the story here. And I understand - money is an emotive subject to most people.
    What would William Shatner do?
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