TV licence and data protection

Valli

Well said Jamie!!

(I am going to use the last bit word for word ---how well put)

jackieb

I do this with Sky. It's in my husband's name but they still let me upgrade without his permission, but they won't let me cancel anything. I get my son to pose as my husband sometimes. My husband works away from home, and it would be much easier if it was in my name, but it's been in his for 17 years now. He hates talking on the phone anyway.

The OP's little white lie was done for all the right reasons. No-one got hurt, problem got solved, job done.

Tigsteroonie

Crazy_Jamie wrote: »

<snip>

"Well I am telling you it is not. You called me for feedback on your services. You are not revealing any information to me. Therefore it is not a data protection issue. In fact, you are the only one who has asked me for sensitive information. I have asked you for nothing. And while we're at it, I have no way of knowing who you are, because I certainly don't recognise the number that you called me from."

Classic.

I had an unsolicited call from my bank a number of years ago, they wanted to check that they were providing me with a good service and could they interest me in any products ... and then asked for my security details. They were calling from a withheld/unavailable number, I had no idea that they were who they said they were, so I refused. They got quite uppity with me! I did suggest that if they could tell me the second letter of my password, I'd tell them the fifth letter, and that way we would both know we were genuine, but they didn't want to play along.

Crazy_Jamie

I did suggest that if they could tell me the second letter of my password, I'd tell them the fifth letter, and that way we would both know we were genuine, but they didn't want to play along.

I did actually say to the girl above that if she told me my date of birth I would tell her my post code. She wasn't keen on that either.

sarahg1969

This is a good one to use when someone rings you and demands that you answer security questions:

http://www.xs4all.nl/%7Eegbg/counterscript.html

juno

I've pretended to be my dad before...

Fire_Fox

the_rottweiler wrote: »

I did this when ds2 called me and said he lost his wallet and he wanted me to cancel his card. Bank didnt want to talk to me, so I said he has just walked in the door and put ds1 on the phone. Voila, card cancelled.

Mr. Fire Fox had his debit and credit card stolen recently, but was at work so rang to ask me to cancel the cards. I was surprised how good the banks were, didn't reveal anything but cancelled the cards no problem. :T

I had a silly data protection issue the other day - I'd emailed Scottish Power as they'd erroneously cancelled our account. SP rang me a couple of days later on my mobile, first question was what is my electricity account number! It's not something the average person knows off the top of their head, and anyway they'd cancelled the blooming account. :rolleyes:

amandada

juno wrote: »

I've pretended to be my dad before...

I've pretended to be my husband! I didn't even try to disguise my voice-the one advantage of companies who outsource their call centres abroad....if the person I'm speaking to expects me to believe his/her name is Mary, then I expect them to believe I'm called David:cheesy:

vyle

This reminds me a bit of when I worked for a certain government department.

A mother was able to ring up to notify one of our call centres that her son had got a job. Somehow, the dimwit at the other end of the line put that the kid (13 years old) was SELF EMPLOYED.

So the kid was sent a tax return. Confused, the mother rang back to clarify what had happened, but she's wasn't allowed to get past 'hello' because she wasn't her son.

As for the call centres ringing up wanting info but refusing to prove who they are, a former colleague at the same employer had a great little tactic.

Every company she dealt with, she called them and made them put on her case notes a password they had to give when calling her, so she could verify who they were before she went any further. Most places played along and it worked rather well from what I could tell.