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Senseo, recalls and the retailer

deaglecat
Posts: 92 Forumite


After the product safety recall on Senseo coffee machines described here
http://forums.moneysavingexpert.com/showthread.html?t=1624901
Over the past 5 weeks, I have had no luck in getting Philips to honor their recall obligations - despite confirmation that my machine is one of the affected batch.
My question is who is liable for the sorting out the repair - is it the manufacturer (Philips) or the retailer who sold me the item ?
Thanks
http://forums.moneysavingexpert.com/showthread.html?t=1624901
Over the past 5 weeks, I have had no luck in getting Philips to honor their recall obligations - despite confirmation that my machine is one of the affected batch.
My question is who is liable for the sorting out the repair - is it the manufacturer (Philips) or the retailer who sold me the item ?
Thanks
0
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