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cancelled caller display and I've been charged for it
Abbafan1972
Posts: 7,214 Forumite
in Phones & TV
Hi all. Just what the title says. I cancelled my caller display on the 19th May, have checked my BT account and no calling features are present, the option has disappeared from my phone. But I have received my bill today and there is a charge of £2.50 for caller display, surely this isn't right.
I have actually requested that Sky take over the line rental (done this on 19th May) and this is still being processed, due for completion on 4th June. Will I still have to pay the whole months line rental with BT? I have sent BT an email, as I'm unhappy with what they've charged me.
I have actually requested that Sky take over the line rental (done this on 19th May) and this is still being processed, due for completion on 4th June. Will I still have to pay the whole months line rental with BT? I have sent BT an email, as I'm unhappy with what they've charged me.
Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £10,153.44
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Comments
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Was it cancelled before the bill was printed or after?0
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You pay BT line rental in advance, so I'd expect it to be refunded at a later date. Give them a phone and see what they say!
It's only a game
~*~*~ We're only here to dream ~*~*~0 -
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I thought caller ID was free with BT anyway? When we were with BT, we used to pay for it, but then the charges stopped, and we still had the service.Northern Ireland club member No 382 :j0
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Abbafan1972 wrote: »I cancelled the service on 19th May and I got my bill today online which is dated 25th May.
I was unable to cancel Caller Display on my line, every time I did it online it would say cancelled yet I would be billed, I also called up and they said it was cancelled, however they continued to bill me. In the end the Actionline people had to intervene to fix it. In the end I transferred line rental to someone else, and BT continued to try to bill me for line rental as well.0 -
Money_Grabber13579 wrote: »I thought caller ID was free with BT anyway? When we were with BT, we used to pay for it, but then the charges stopped, and we still had the service.
Our calls are routed through Sky and because the override code we used, to make BT calls doesn't work anymore, I get charged for Caller display.Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £10,153.440 -
Hi Abbafan1972,
If you still have the caller display service on your BT account but route your calls through another provider then you will be charged for the service unless you make 6 chargeable calls per quarter on the BT network. Drop me a pm and I will get to the bottom of this.
Cheers
Stephanie
BT Support“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Edited due to duplicate reply posted!“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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