BT outage in south of England

missymugwump

Fuming

Had no internet since 5.05am yesterday
Apparently our ISP (plusnet) told us it's BT a major outage is all they will say

Rang again this morning to be told it must be our router as it's all back on :rolleyes:
Wow what a conincidence that would be our new router chose the outage time to pack up yeah right ! (I do know router can pack up at will before anyone choses to berate me :rotfl:) just seems too coincidental to me

Patronising idiots it is not our router as we have now proved,and they have finally raised a fault requesting BT to sort it

Q) What could the worse case scenario be on this ?
A) Well these things can take months MADAM !



Arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Have had to go borrow a dongle & buy a top up

Bet the BT customers are back on
Anyone else got this or are we an isolated case



Feel better for ranting :mad::mad::mad::mad::mad:

missymugwump

Well only slightly better LOL

Any inside info from any BT employees as to why we are without service,what caused the outage ?

maninthestreet

Where are you located?

Money_Grabber13579

Have you tried turning the router off and back on again? Worked last week for me.

dmg24

Is your telephone line working ok? Are any of your neighbours affected?

Does the BT website give details of any outages?

If it is a fault at the cab or the exchange, it should be sorted within a few days. The only instances I know of where a fault has taken months to sort are where the problem is intermittent, so difficult to pinpoint. If your ISP has logged a fault with BT, I would ask them for the fault reference so you can chase it up directly (though you may not get much joy until Tuesday, I'm not sure what service they offer over bank holidays).

missymugwump

Hi all

Yes we have tried turning the router back on
Yes we have re booted everything Plusnet now agree they were wrong & that the BT fault still exists
It MAY be fixed today

We live in Hampshire
They say it is affecting huge areas of the South
It is not isolated to our street we have friends in the same town but different areas that are having this too

Searcher

I was at the mother in law's yesterday on the south coast of Kent and the same thing happened. No internet until around 4pm and Sky said that was due to BT fiddling around and it affected a large area of the south east

missymugwump

Yay im not going mad
Its not just a bad dream LOL

dealer_wins

Im not affected here but on my ISP support page there is details of major BT problems: (It starts at the bottom). Must say im impressed with the info my provider provides

Service Current Status Broadband ADSL UPDATE - Sunday 24th May 2009 - 3:05pmWe are seeing more connections come back online this afternoon as BT are working to resolve the exchange failures. Further updates as we receive them.
UPDATE - Sunday 24th May 2009 - 11:44amUpdate received from BT - "We are currently investigating a problem with broadband access and you may be experiencing problems connecting to the Internet. Please bear with us as we endeavour to resolve this problem as quickly as possible. Meanwhile we apologise for any inconvenience."
UPDATE - Sunday 24th May 2009 - 10:57amWe still have some customers experiencing connection problems, and BT still have major service issues at various exchanges throughout the UK. We are now reporting individual cases to BT to investigate.
RESOLVED - Sunday 24th May 2009 - 9:25amBT cleared this fault at 11.50pm last night. If you are still experiencing a problem with your service please contact our technical support team for assistance.
UPDATE - Saturday 23rd May 2009 - 9:45pmWe have seen a number of lines come back online but some still haven't connected yet. BT have issued an update advising the clear time is now estimated to be 10.30pm.
UPDATE - Saturday 23rd May 2009 - 6:17pmThere is no further update from BT at this time, the fault is still being dealt with by BT Wholesale engineers. Further updates as we receive them.
UPDATE - Saturday 23rd May 2009 - 2:37pmThe issue was meant to clear at 2pm but we're currently awaiting an update from BT Wholesale at this time.
UPDATE - Saturday 23rd May 2009 - 1:48pmWe have received confirmation that this outage has been caused by over running planned engineer work in the Kingston node. BT is making progress towards full restoration of service and have engineers on-site. Further updates as we receive them.
UPDATE - Saturday 23rd May 2009 - 1:03pmEstimated time of resolution from BT Wholesale is 2pm at this stage. Further updates will be posted as we receive them.
UPDATE - Saturday 23rd May 2009 - 12:19pmReports advise this is a major outage at the BT Kingston (Hull) exchange, a major node in the BT Wholesale network.
NEW - Saturday 23rd May 2009 - 11:57amBT Wholesale are currently experiencing a major service outage (MSO) affecting a large number of broadband providers, which is leaving a number of lines "in sync" but unable to authenticate / login. The matter is in hand with BT Wholesale at this time, and we'll post further updates as we receive them

maninthestreet

I'm just south of Reading - no problems here all weekend.

peter_the_piper

Just north of Hastings and no problems here at all.