Paypal have taken a £15 fee from my refund

shellsuit

razorbladekisses wrote:

Surely you agreed to the sellers postage and packaging costs before you agreed to bid?

Some sellers say they will post by certain means (such as special delivery) and then go on to send it shoved in an envelope with a second class stamp.

Not saying this is what has happened in that posters case, but it isn't as always clear cut as, you read, you like, you bid, you win, you pay.

joe13

I am just about to do a claim for non receipt of goods. The cost including p&p was £26.95.
I paid via paypal, but I only had £8.00 in my paypal account, the balance was paid by my credit card.

I have had no communication from the seller despite sending him 3 emails and I am sure he will have cleared out his paypal account.

Would I be better to do a claim straight away from my credit card company? It might be better to lose the £8 I paid from my paypal account rather than pay a £15 charge to paypal.

Sugar_Coated_Owl

shellnsteve wrote:

Some sellers say they will post by certain means (such as special delivery) and then go on to send it shoved in an envelope with a second class stamp.

Not saying this is what has happened in that posters case, but it isn't as always clear cut as, you read, you like, you bid, you win, you pay.

I totally agree with you on that basis.

However the poster never mentioned this, if this was the case then yes I believe he is within his rights to make a claim but not if it said special delivery: £7.00 and the buyer agreed and then for some reason it was cheaper.

diggergraves

razorbladekisses wrote:

Surely you agreed to the sellers postage and packaging costs before you agreed to bid?

The item I purchased on this occasion I believed would be a lot heavier than it actually was.

The seller's excuse was that she guestimated weights and costs - some she gained on and some she lost. Let's hope she's bought some scales with the fiver she gained from me!

Sugar_Coated_Owl

At the end of the day you agreed to the postage and packaging costs.

Alfie_E

shellnsteve wrote:

Is it co-incidental that in so many cases, the amount unable to be recovered is £15 ??

No, it’s the consequence of being simultaneously covered by two separate terms and conditions.

Let’s take your example of £50. Let’s says that’s made of an eBay final value of £45 and £5 postage, but the seller only has £15 in their PayPal account. The following steps occur.

1. PayPal promise you’ll receive all your money back, limited only by the amount in the seller’s account. So, they can get you your £5 postage back, and £10 of the item’s final value. That still leaves you £35 out-of-pocket.
2. eBay promise to cover the item’s final value up to a limit of £120, less £15 processing costs. Now, PayPal have already recovered the first £10, so that leaves £35 pounds left to cover. So, they take their £15 administrative fee from that, and give you £20. Now, you have £5 + £10 + £20 = £35.

So, you get back £35 of your original £50 – you’re down the £15 eBay processing costs. Note, by taking the postage cost in the PayPal process, PayPal and eBay are combining the rules in most favourable way for the buyer.

This sort of situation isn’t unique. It happens where an unfortunate event is covered by two different insurers, and each ends up covering part of a claim. (Here, it’s only eBay that’s effectively offering an insurance policy.)

shellsuit

Have to agree with Razor, as long as the seller sends the item out in the same way they stipulate in the listing, then there is nothing to argue the toss with them about, so long as you know before bidding and winning what the postage costs are.

shellsuit

Alfie, when do Paypal determine though whether there is a processing cost or not?

I've seen people post before and their claim didn't have a processing cost (after they read every little bit of small print connected with their claim) yet when they calculated what they were owed, to what they got back, they were £15 down.

diggergraves

Yes I did, but then E-Bay does not allow profit from P&P but they didn't want to know either.

Still, my point is that a deceiptful seller gets away with it and the buyer dips out, with little help from PayPal/E-Bay and even then they are still after more profit.

Sugar_Coated_Owl

You agreed to the sellers postage costs, if you didn't then tbh you shouldn't have bid. Why would PayPal/eBay be interested when you agreed and received the item..