Travel insurance claim

libertino

I've recently returned from a holiday, on which I had to visit a doctor. I sent the claim and doctor's surgery receipt to my travel insurance company. They've written back requesting a medical report from the treating doctor to confirm what condition I was treated for, which I don't have, and a description of illness to be written by me on a separate form. Are they entitled to request this? Isn't it confidential between the doctor and I?

geri1965_2

Yes, which is why they need your permission.

You can refuse, but then you won't stand any chance of getting the claim paid. They will need the doctor to confirm what you were treated for to establish whether or not it's covered under the terms of the policy.

pedro123456

Libertino what the Insurance companies are entitled to and what they ask for are different things…………they attempt to control what they do and do not ask for……….I have to go out for a while but I will get back to you.

There are guidelines for the IC and GP to follow

http://www.abi.org.uk/Document_Vault/2008_BMA-ABI_Guidance_FINAL1.pdf

Have a look at this……….print a copy for you GP surgery…….back later



Z

mattymoo

There have been a number of travel insurance claims for medical expenses where the claimant has pre-booked to see the doctor prior to the holiday. Usually relates to plastic surgery but some other treatments are available overseas but not in the UK.

The insurers merely want to check that this was a genuine emergency while on holiday and not some form of medical tourism.