First Direct internet banking quick help

gowgowuk

Hi,
I am fairly new to First Direct and I'm a bit puzzled by their website. It's my 4th internet banking account, so, it's not as if I'm completely new to this. Yet, I am totally unable to find how to get back to a secure message I received yesterday and that I read fairly quickly, thinking I can get back to it today.
If I click on "messages", I only get the following "You have no new messages.". If I click on contact us-> secure message; this is obviously only to send a new message.
So, where are my old messages?
I cannot even find a "help" option in the menu...
Could anyone help me here?
Many thanks in advance,
Philippe

hcf502

Hi Phillipe

I am fairly certain that all messages with FD delete once read. You might want to call them to see if they can re-send it or stop your messages being deleted.

HCF

hcf502

Sorry - spelled your name completely wrong there!:rolleyes:

gowgowuk

Ahhh ok!
Thanks HCF,
Well, I'll do that, but I think it's quite bad you cannot go back to old messages...
Thanks again

gowgowuk

hcf502 wrote: »

Sorry - spelled your name completely wrong there!:rolleyes:

No worries, I'm so used to have it spelled like that in UK that I sometimes almost make the mistake myself!

pimento

You can't go back to secure messages in FD once you have read them. It's a bug bear of mine. I have called them and asked, but it's the way thr system is set up.

I could read all my old messages when I banked with Smile.

nzseries1

Welcome to FD's award winning internet banking - the award is "Internet Banking which looks like it was created in the 1970's and hasn't been updated since".

dc110

ive queried it too but no joy.

have to say though this is the only problem i have with FD - otherwise find them excellent

ffacoffipawb

dc110 wrote: »

ive queried it too but no joy.

have to say though this is the only problem i have with FD - otherwise find them excellent

Also internet bill payments cannot be deleted or modified.

Apart from that, I think they are excellent too.

withnell

I've had same problem - clicked on a message at work, saw it was quite long so decided I'd read it at home, like every other bank I've been with's online messaging system lets you do - no such joy!

Just wish there was a clear warning that the message deletes after being read