Libra holidays treat disabled people badly.

Broken_hearted

Firstly we were not told most of the hotel was inaccessable.
Secondly we were left on the plane 45 min after ever other passanger had left as no lift had been ordered to get us out.
The reps in resort were rude and unhelpful.
I could go on but as I'm sat in tears I'll stop. They took the money, we got the nightmares.

zzzLazyDaisy

The Disability Discrimination Act imposes obligations on tour operators. You should complain and seek compensation. If you do not get a reasonable response, it is open to you to go to the small claims court. I know that money is no compensation for all the upset and distress this sort of behaviour causes, but it is still worth making a stand, as it is time that (some) holiday companies stopped treating disabled customers like unwelcome pests.

I do understand, I am disabled myself, and get very cross when this sort of thing happens. If you need help to complain, please feel free to pm me.

Hugs, Daisy

amazon_spice

I'm so sorry you had such a a lousy deal. Do complain.

Broken_hearted

Thanks all I've complained repeatedly to Libra and basicaly they don't care. My only option is to take them to court. They are telling me I have an atitude problem, that Egypt is a third world country and we shouldn't have gone there. If this is true why take the booking if they knew we couldn't enjoy it. I have been in tears on the phone to them and they say they had said their last word on the matter.

zzzLazyDaisy

Telephone calls are a waste of time. You need to put your complaint in writing quoting the DDA, and saying that you require a positive response within 'x' days failing which you will commence legal proceedings. Send it recorded delivery.

If you don't get satisfaction, make a claim in the small claims court. It is easy to do, and they will almost certainly settle out of court, as they won't want to risk the bad publicity.

hammy_the_hammer

sorry to hear of your bad holiday but it is my understanding that the DDA is not applicable abroad.
do complain though

zzzLazyDaisy

The contract is made in the UK and is governed by UK law. The OP has entered into a contract with the tour operator, which in turn enters into contracts with its providers (eg hotel, airline etc). The tour operator has a duty under the DDA to ensure that disabled people are not discriminated against, and that reasonable adjustments are made to enable the disabled person to use the services on offer. The Code of Practice is very clear about this. So the OP has a potential claim under the DDA against the tour operator as the provider of services under the contract. It is up to the tour operator to take whatever action it deems fit against its providers, but that does not directly concern the OP.