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Having trouble with HFC
jessie15
Posts: 275 Forumite
Hi can you help me please. I am trying to claim back charges on a loan I had with HFC in dating back to 2002, FOS can not help and suggested I try FLA. The FLA have written to me with a reply from HFC stating the following:
"Default charges are payable if customers do not make the required minimum payment by the due date, if they exceed their credit limit, or if the payment is returned unpaid. The amount of these charges, and the circumstances in which they are applied, is set out clearly in HFC Banks credit agreements. We believe that HFC Banks charges to customers are fair and reasonable.
In April 2006 the Office of Fair Trading published the findings from its enquiry into default charges payable in repect of credit card accounts. HFC Bank has carefully considered the OFTs publication but does not accept the principle that its findings apply to Mrs XXXX type of account."
They go on to say that they are not prepared to refund any of the charges. The FLA await my reponse. Is there anything else I can do or am I flogging a dead horse here?
"Default charges are payable if customers do not make the required minimum payment by the due date, if they exceed their credit limit, or if the payment is returned unpaid. The amount of these charges, and the circumstances in which they are applied, is set out clearly in HFC Banks credit agreements. We believe that HFC Banks charges to customers are fair and reasonable.
In April 2006 the Office of Fair Trading published the findings from its enquiry into default charges payable in repect of credit card accounts. HFC Bank has carefully considered the OFTs publication but does not accept the principle that its findings apply to Mrs XXXX type of account."
They go on to say that they are not prepared to refund any of the charges. The FLA await my reponse. Is there anything else I can do or am I flogging a dead horse here?
0
Comments
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Take them to court?0
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How do i go about that?0
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As you would with other charges I assume? Does anyone else know? Would it just be MCOL as with credit card charges?
I'm quite curious about this too - my relative is with HFC bank, and I have had no luck in dealing with them.
Have you gone to the FLA? What type of agreement is it? When did you enter into it?0 -
"Bumping this again" I really could do with some suggestions0
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http://www.moneysavingexpert.com/reclaim/credit-card-charges#court
The above is the guide to taking the claim to court.0
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