won item, seller refusing to sell as too cheap!

nikinackyloo

hi all
anyone advice would be great.

I won 2 x items for 99p each, postage was £5 and £3, so £9.98 in total. I paid straight away but have had a message this morning from the seller saying that she was selling items for her sister and that she actually had a reserve price that she wanted ( It was listed as an auction with NO reserve) and therefore she cant sell them to me and has refunded me??

Surely she cant do this? If she wanted a certain amount then she should have out the starting price higher or added a reserve? Is there anything I can do now?
TIA

nikinackyloo

many thanks for your reply

Hintza

Well there is more you can do (court but who wants the hassle, cost, time etc and you still might lose) but in reality it is as uktyler says.

StaffsSW

Details to report as a non-performing seller here - http://pages.ebay.co.uk/help/policies/seller-non-performance.html

And don't forget to neg their donkey. eBay can do without sellers like that - it reflects badly on all of us.

cyril82

Hintza wrote: »

Well there is more you can do (court but who wants the hassle, cost, time etc and you still might lose) but in reality it is as uktyler says.

I think from a legal point of view the seller would be allowed to set her own reserve, it's just ebay that don't allow reserves to be set under £50.

However it is against ebay policy and if the seller is going to list at 99p with no reserve they should be prepared to let them go at that price, the seller is deserving of a neg, if for no other reason than they are wasting buyers time and messing people around.

What the seller has done is the quickest route to getting negged off ebay for seller non performance.

cyberbob

cyril82 wrote: »

I think from a legal point of view the seller would be allowed to set her own reserve, it's just ebay that don't allow reserves to be set under £50.

.

Its called a starting price

cyril82

cyberbob wrote: »

Its called a starting price

Reserves and starting prices are two different things cyberbob.

cyril82

Just to expose this trend of quoting out of context that one or two people that WHO clearly have a problem with me have taken to doing let me break down the full post cyberbob just quoted and how he was deliberately trying to pick a fight........

Full quote below....i'm clearly not defending what the seller did, in fact i'm very critical of them, i just point out that i doubt there is any real legal recourse for the buyer.

cyril82 wrote: »

I think from a legal point of view the seller would be allowed to set her own reserve, it's just ebay that don't allow reserves to be set under £50.

However it is against ebay policy and if the seller is going to list at 99p with no reserve they should be prepared to let them go at that price, the seller is deserving of a neg, if for no other reason than they are wasting buyers time and messing people around.

What the seller has done is the quickest route to getting negged off ebay for seller non performance.

Cyberbob edits the above to just this paragraph.........

cyril82 wrote: »

I think from a legal point of view the seller would be allowed to set her own reserve, it's just ebay that don't allow reserves to be set under £50..

Now quoted out of context it looks as though i am defending this shoddy seller and he can take a little swipe at me.





IT'S PATHETIC!!!

StaffsSW

cyberbob wrote: »

Its called a starting price

It takes many people a long time to realise that.

"but I have to pay if I start it at more than 99p", "it gets less bids if I start it higher"

Indeed. And you collect negs if you refuse to sell, and it costs a lot more in reserve fees if it does not sell.

soolin

cyril82 wrote: »

Reserves and starting prices are two different things cyberbob.

Both achieve the same thing in that they safeguard the sellers selling price.

OP, respond to the seller before you do anything else. Explain that you won the items fair and square and that you paid market price (ie no one else wanted them for more money), also explain that sellers should not back out of a deal. Give the seller once last chance to take responsibility for this.

If that doesn't work then as soon as you get your refund neg them for both items, but do it a week apart so both negs look like independent ones to a casual buyer.

NeilJung

nikinackyloo wrote: »

hi all
... had a message this morning from the seller saying that she was selling items for her sister and that she actually had a reserve price that she wanted ( It was listed as an auction with NO reserve) and therefore she cant sell them to me and has refunded me??

It's funny, you see people listing items that are worth a couple of quid with "No Reserve" or "NR" in the title and you immediately know they don't have a clue. So this woman was going to tack a £50 reserve on these items was she? There should be some kind of exam before ebay let you loose, especially for sellers.