Very happy customer! Tesco

djb215

Hello all!

I would like to give my praise to Tesco Extra in Horwich :beer:

Went in tonight to do a bit of shopping, which includes x12 cartons of 'pure' orange juice and x18 bottles of Tesco flavoured water.

Got to the checkout and I only put one of each on the belt and explain to the cashier that I have 12 of this one and 18 of that one. Cashier scans the pure orange with a quantity of 12, then he presses a button on his screen which makes a funny noise then scans the bottle of flavoured water.

I pay and look at my receipt and he's only put through 1 of the flavoured water. Being the angel that I am :rotfl: I go to Customer Services and explain to the very nice lady that the cashier has only charged me for 1 when I have 18. She says oh thank you very much for coming to us, you're very honest! She rings up the cashier who served me and then comes to me and says as a gesture of goodwill they'll only charge me for 10!

So I have 18 bottles for the price of 10!

Thank you Tesco Extra Horwich!

(PS I haven't been stopped with the maximum of 10 thing)

williham

I always feel that checkout operator error is the shop's fault for poor training so I generally don't go back. Most of the time when you do go back they'll be nice about it though.

hollydays

WOW!That's rare-well done to them!I have told people when they have given me too much change back and rarely even received more than a "grunt"!

ThinkingOfLinking

I saw someone had left a £5 note in the change dispenser of the self service till; I handed it to the SA who just pocketed it without thanking me....bet she kept it. I should have kept it lol.