Consumer right buying from a shop

mountainofdebt

Sorry didn't make myself clear.

Apparently a shop has to give you a refund if asked - they can't put up a sign saying no refunds given or give you a credit note as a refund.

Tozer

mountainofdebt wrote: »

Sorry didn't make myself clear.

Apparently a shop has to give you a refund if asked - they can't put up a sign saying no refunds given or give you a credit note as a refund.

Not correct. A shop cannot interfere with your statutory rights. Full stop. If something is defective and is rejected then an entitlement to a refund is probable.

Their policy on returns (i.e. change of mind items) is totally a matter for them.

I think some more classes may be necessary....

DrScotsman

mountainofdebt wrote: »

Sorry didn't make myself clear.

Apparently a shop has to give you a refund if asked - they can't put up a sign saying no refunds given or give you a credit note as a refund.

You can't seriously have any sort of belief in what you're saying.

Maybe you misunderstood, a shop isn't allowed to say "No refunds for faulty items" or "sold as seen". What possible reason would there being a law saying shops have to accept refunds for any reason?

dmg24

Tozer wrote: »

Not correct. A shop cannot interfere with your statutory rights. Full stop. If something is defective and is rejected then an entitlement to a refund is probable.

Their policy on returns (i.e. change of mind items) is totally a matter for them.

I think some more classes may be necessary....

Or possibly a change in career? Possibly not in retail ...

dreamypuma

mountainofdebt wrote: »

Sorry didn't make myself clear.

Apparently a shop has to give you a refund if asked - they can't put up a sign saying no refunds given or give you a credit note as a refund.

Oh dear... Maybe a refund of course fees? :rotfl:

hayley11

mountainofdebt wrote: »

Sorry didn't make myself clear.

Apparently a shop has to give you a refund if asked - they can't put up a sign saying no refunds given or give you a credit note as a refund.

I don't mean to have a go, I know a few people have commented on this now but you can't seriously have learnt that in law school?

You need to read up on statutory rights, I know you mean well by giving people on advice on here but your advice is wrong.

A shop only has to give a refund if the item is faulty. A lot of shops have policies where they will give refunds if it's returned within a certain time but they by no means have to.

You're right in that shops shouldn't really put signs up saying "no refunds" because for people who are unsure of their rights, it can be very misleading and mean shops get away with fobbing people off with credit notes or replacements when they really want a refund.

If you really have been to law school, i'd speak to the person who trained you and have words because it can't be a certified course if they're teaching you things like that.

PrincessTaylor

Im in retail management. You have no right to a refund unless the product is faulty but most companies do operate a returns policy. Is there anything on your receipt? A quick phonecall to the store in question asking what there policy is might save yourself any embarrassment x

Valli

OP

a shop advertised goods for sale and offered it at a certain price.

You decided to accept that offer (it's called an 'invitation to treat') and went in to pay that price. This is the point at which the contract starts - they advertise a price and you offer to pay that price.
They take their money; you take the goods.

They are only required to offer you redress (ie refund/repair/replacement) if the goods are subsequently found to be unfit for the purpose or faulty.

You have NO RIGHT to a refund at all if the goods are fit for purpose.

But you could ask nicely. And they can say no.

withabix

dmg24 wrote: »

Or possibly a change in career? Possibly not in retail ...

and possibly not in Law either...:D

Bamber19

It's not for any of us to say whether you're entitled to a refund or not. There's no statutory or common law right to a refund in your situation so it all comes down to the shops terms and conditions and specifically their refund policy. If it's a small/independant shop then they're not likely to have a set policy of accepting returns for no reason within a certain amount of time, but may refund you as a goodwill gesture if you're nice. If it's a major retailer plenty of them have a 28 day return policy which would likely be displayed somewhere at the counter and/or on the back of your receipt

Valli wrote: »

OP

a shop advertised goods for sale and offered it at a certain price.

You decided to accept that offer (it's called an 'invitation to treat') and went in to pay that price. This is the point at which the contract starts - they advertise a price and you offer to pay that price.
They take their money; you take the goods.

9/10, I'm taking a mark of for "You decided to accept that offer." because as you know that wasn't an offer at all.