How about twice lucky?

djrenegade_2

I know I should search for the answer to this but there are so many thousands of posts here, I just thought I would see if I could get a quick answer to this question.

I have had my charges reclaimed back in 2007, I recieved approx. £1400 from Natwest. But since then, I have had more charges and this afternoon I checked my bank to find over £100 of charges in the past 7 days alone!!! (takes the p**s right?)

So although I have reclaimed them before, can I do it again?

Thanks, Adey

Orford

So although I have reclaimed them before, can I do it again?

Yes, you can claim any charges incurred since your previous claim

djrenegade_2

Brilliant... Thanks.

Just wasn't sure because the letter I got the first time round said that I accept any future charges... Which I don't because surely something is wrong if I can get over £100 of charges in 7 days!

djrenegade_2

One last thing, on the step by step guide it states that I can send the letter requesting the charges to my local branch. Although last time I did this, I remember I sent the letters somewhere else, I think it was the Natwest collections department but cannot find the address anywhere, have searched for it.

For natwest users, Where did you send your request letters to?

Thanks, Adey

Orford

Address for Prelim and LBA
Customer Service Response Unit
The Cornerstone
60 South Gyle Crescent
Edinburgh
EH12 9WF

djrenegade_2

May be me being stupid but what is Prelim & LBA?

Orford

Preliminary - 1st letter requesting refund
LBA - Letter Before Action ie prior to issuing a court claim

djrenegade_2

ahh ok thanks very much, will send it recorded delivery tomorrow then...

Lets just hope Natwest sympathise with me :-)

djrenegade_2

Just an update, wrote to the address above with my claim, had a questionnaire sent back to me from Customer Response Services Unit at a slightly different edinburgh address so going to post this back tomorrow and hope for the best.