Dell Outlet Laptop

THESWEENEY_3

Around the middle of February I ordered a Dell Studio 1737 laptop from Dell Outlet, for which I paid the princely sum of £816.52. I felt reassured by their claims which included, 'Dell Outlet is a division of Dell Products, selling refurbished computer equipment which is limited in quantity. This is product, which has been returned to Dell for a variety of reasons including cancellation and specification changes' and, 'All products have been tested and repackaged to Dell factory standards and come with a full Service Pack. High demand - so start shopping NOW - to get the system that's right for YOU!"'.
I received said laptop somewhere around the 20/21 February. However, shortly before, my father had suffered a serious fall on the ice in which he sustained an injury akin to the type that tragically killed Natasha Richardson. Praise be to God, after twenty three days in hospital and three months convalescence, my father has made a full recovery. Obviously, due to this, recreational time spent online was curtailed and resultantly, it is only recently that I have really started to use the Dell 1737 laptop on a regular basis.
Once I started using the laptop, I became aware of several problems. Firstly, the laptop would stay on after shutdown. The second problem saw the machine refuse to start whatsoever, completely freezing, and the only way to resolve this was by removing all power. The third fault involved the machine 'going completely haywire/and unresponsive' whilst online.
I contacted Technical Support and they updated the bios for me. This afforded no improvement at all. So, the laptop was returned to Dell for repair 13/5/09. I received it back on 19/5/09, and the accompanying worksheet listed new motherboard, new keyboard and boasted 'all tests passed'. I switched the machine on to discover no wireless capability and, after another chat with Technical Support, last night I received an email instructing me on how to unscrew the back off my machine and start affecting repairs - on very same day as I've had it back from repair shop! Today, whilst giving it a clean prior to packaging it up, I've noticed a scratch at 11 o'clock on 'LCD framing' that I am 100% certain was not there when I sent it back. Proof of this is in the fact that I only became aware of this when I tried to clean it off, thinking it was a little dirt or some such. I've chosen to ignore the repair email and have contacted Customer Support, demanding a refund. In summation, I am disgusted that Dell Outlet shipped me a machine that was obviously broken, despite supposedly guaranteeing it with promises of checks on all machines before dispatch. Furthermore I am outraged that, despite Dell having had laptop for six days, I receive it back in a state of disrepair, thus necessitating an email instructing me on how to repair my own machine!
In closing, I have lost all faith in the product, all faith in the support service and, after having been a loyal customer over several years, all faith in Dell. My aim is to return the machine and receive a full refund, so enabling me to take my business elsewhere.

Yours in friendship, having finished my first post...

Disgusted of Halesowen.

dreamypuma

I'm bored now.....:whistle:

Something about Dell. Moving on....

hayley11

If you're not actually asking for advice, perhaps this would be more suited in the praise & vent board? Don't blame you for wanting a refund though

sporedude

Tl;Dr................................................

THESWEENEY_3

hayley11 wrote: »

If you're not actually asking for advice, perhaps this would be more suited in the praise & vent board? Don't blame you for wanting a refund though

Sorry, point taken. New to the forum and failed to spot said board.

hayley11

THESWEENEY wrote: »

Sorry, point taken. New to the forum and failed to spot said board.

It's ok, wasn't having a go or anything Welcome to MSE :hello: