Cannot connect to internet, help please!!!!

pchelpman

piltonvet wrote:

i used to get that all the time because of the new drivers.
try uninstalling and reinstalling aol software.
i was on version 8 when i had the problem tried eveything to fix it and got nowhere.
decided to install aol9 and eveything was back to normal,might be worth a go!

burbs wrote:

But how can i do all this when she cant get onto the net?

Can your friend reinstall from discs (maybe ordered from AOL) then try to go online?

burbs_2

Hi again

She has AOL Version 9
Modem is a BT Voyager 105
Router is a ADSL MS50

Is that any help to anyone?

Dack

You might want to read this:

http://www.theinquirer.net/?article=30399

Norton would seem to be the culprit. Basic info...Norton pattern download detected AOL as a dodgy connection and blocked access to the internet. Updated patch is available.

mr_fishbulb

Dack wrote:

You might want to read this:

http://www.theinquirer.net/?article=30399

Norton would seem to be the culprit. Basic info...Norton pattern download detected AOL as a dodgy connection and blocked access to the internet. Updated patch is available.

From reading back, Norton was uninstalled before the problem. It was working OK without Norton and becuase it was uninstalled, it wouldn't have liveupdated itself.

Dack

Agree with you (more likely to be BT not re-enabling ADSL on the reconnection) - just wondering which Symantec/Norton product was uninstalled though. It affects Norton Internet Suite and not Norton Antivirus.

Knowing how much fun it is getting rid of Norton products I wonder if it was fully uninstalled.

Phantom_Flan_Flinger

burbs wrote:

Hi again

She has AOL Version 9
Modem is a BT Voyager 105
Router is a ADSL MS50

Is that any help to anyone?

I don't know much about the Voyager 105 so I had a look for the user manual to try to find out what lights are on the modem and what they indicate.

I found this which explains what they mean. Ignore pages 1 to 8 and look at 9 and 10. Hope this helps a bit.

mr_fishbulb

Dack wrote:

Knowing how much fun it is getting rid of Norton products I wonder if it was fully uninstalled.

I know what you mean. There's a tool on the symantec site for removing Norton fully, but it's no help for someone without an internet connection