hdd***.sys file

cally6008

OH has a problem with a hdd***.sys (or something like that) file causing his computer to crash quite a lot though. He's tried to fix it but its still happening.

Any ideas what I could do to help him sort this out ?

I'm going to run virus scan on his pc and see what nasties that shows up (which I know it will) and then defrag it as well.

Cant delete or download anything on it though as its his pride and joy and he's got THAT much stuff on it

aliEnRIK

If you cant download ANYTHING on it how are we supposed to help?

hotkee

Whats a hdd***.sys file - be specific about what the problem is.

cally6008

hdd***.sys => first 3 letters are hdd, *** are next three letters that I can't remember and .sys is the file extension

Computer crashed and blue screen with all the usual blurb and the file that it mentions is this hdd file
Computer running Vista

Reason I can't d/load anything on to OH computer is that its his pride and joy and he has THAT much stuff on it (games, d/load files, old games, work files etc) that I do not want to be responsible for deleting something he needs

I'm more than happy to pass on hints for him (whether or not he'll act on them I dont know)

hotkee

Well if you want hints, you are going to find out the exact name of the file and where it is located - what its doing - before anyone can give you any advice.

Also details about which operating system it is.

totalsolutions

What he needs to do is to remove hard drive, place in another clean PC and examine the drive surface and contents. I recomend a product called Spinrite from www.grc.com

This way you are not deleting anything from the drive, just looking.

isofa

Not the hiberfil.sys by any chance? (I know you said hdd, but you said you weren't sure...)

cally6008

found it ... hssdrv.sys ... knew he'd wrote it down somewhere

hotkee

Well thats something to do with Hotspot Shield - you could tell him to uninstall hotspot shield, try the laptop without it. Re-install and see if it still causes problem.