We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Warranty claim - against seller or manufacturer?
nodge
Posts: 2 Newbie
I know the answer really - it's against the seller. Or I thought I did. What about this case ...
In March 2008 I bought a Netgear wireless router from PC World. Last month, when it was 13 months old, it stopped working. I was not worried though as the Netgear warranty info in the box said that it was covered for two years. I took it back to PC World but they refused to take it in, as they told me that although Netgear guarantees it for two years, PC World only guarantees it for one year. They told me to contact Netgear and arrange for it to be returned to them - at my cost of course!
There is nothing on the original PC World receipt I have saying anything about the warranty period, so all I have to go on is the Netgear info that came with the unit.
So is PC World right? Can they legitimately refuse to recognise a two year warranty like this? Anybody able to shed any light on this please?? Thanks!
In March 2008 I bought a Netgear wireless router from PC World. Last month, when it was 13 months old, it stopped working. I was not worried though as the Netgear warranty info in the box said that it was covered for two years. I took it back to PC World but they refused to take it in, as they told me that although Netgear guarantees it for two years, PC World only guarantees it for one year. They told me to contact Netgear and arrange for it to be returned to them - at my cost of course!
There is nothing on the original PC World receipt I have saying anything about the warranty period, so all I have to go on is the Netgear info that came with the unit.
So is PC World right? Can they legitimately refuse to recognise a two year warranty like this? Anybody able to shed any light on this please?? Thanks!
0
Comments
-
yep, PC world are in the right (for once) to my knowledge. The law dictates that 'The goods must be functionable for a reasonable amount of time', which most stores interpret as 12 months. Unfortunately, it is up to you to make warrant claims after this 'reasonable' length of time. I may be wrong though...The quickest way to become a millionaire is start off as a billionaire and go into the airline business.
Richard Branson0 -
when I was looking up trading standards etc it states its the seller not the manufacturor is responsible and they have to conform to contract etc satisfactory quality,durability and safety so that could fall under durability as it did not last a reasonable length of time0
-
I've found that if something breaksdown within 20 minutes you have a problem with pc world.Just return the item to netgear for repairs or replacement after you have contacted them.They might even give pc world the go ahead just to replace it.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.8K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards