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Reclaiming charges with RBS - help needed

satavia
satavia Posts: 3 Newbie
edited 19 May 2009 at 7:08PM in Reclaim bank & credit card charges
Hi

I have sent the first letter to RBS reclaiming £2500 in bank charges.
They have responded following:
"We will resolve your complaint once the legal proceedings between the OFT and the banks are determined.
We can assure you we have registered and stored your complaint. Please retain your bank records, as this wil make it easier for you to support your complaint on resolution of the test case.

If you have any question, please check our website
rbs.co.uk/overdraftchargesupdate or call us on 0845 3030 442."

What are the next steps, should I send the second letter or file a claim?
Thanks

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    satavia wrote: »
    Hi

    I have sent the first letter to RBS reclaiming £2500 in bank charges.
    They have responded following:
    "We will resolve your complaint once the legal proceedings between the OFT and the banks are determined.
    We can assure you we have registered and stored your complaint. Please retain your bank records, as this wil make it easier for you to support your complaint on resolution of the test case.

    If you have any question, please check our website
    rbs.co.uk/overdraftchargesupdate or call us on 0845 3030 442."

    What are the next steps, should I send the second letter or file a claim?
    Thanks

    Do you have any priority debt arrears(mortgage/rent, council tax, utilities)?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • satavia
    satavia Posts: 3 Newbie
    Not at this point
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    satavia wrote: »
    Not at this point
    At the moment the bank may well not payout on hardship as that seems to be their criteria for doing so.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • satavia
    satavia Posts: 3 Newbie
    So do I send the second letter and then start a claim?
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    satavia wrote: »
    So do I send the second letter and then start a claim?
    Up to you but they have already acknowledged the claim so keep that letter filed securely. If your circumstances get worse then by all means get them to re look at the case.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
This discussion has been closed.
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