I do not exsist on database

brightongirl_2

I hope someone can help me. i wrote to barclaycard asking for statements sent cheque, and had no reply after the 40 days, so i rang them and they said i am not on their database i have some statements from 2001 till 2005 but only a few that i can claim. They are saying there is nothing i can do, i cannot claim nothing back as they have no record of my account, im so angry. does anyone know if there is anything i can do. sorry if i have gone on but im new to this.

Hailz86

I think (not sure) that by law they have to supply you with a copy of all your statements for the life of the account, under the data protection act you are entitled to this information

x

Orford

Here's a non-compliance letter:

LETTER BEFORE ACTION
Section 7 – Data Protection Act 1998
Dear Sir/Madam
Account: xxxxxxxx

You have failed to supply any documents in response to my Data Protection Act information request dated (Insert Date).

You have claimed, in a telephone conversation on (Insert Date)., that you have no knowledge of my account. I enclose a copy of a statement that proves otherwise.

I require you to disclose at least the following documents:
(Adapt this next section to your situation)
1) You have failed to provide a complete list of transactions and charges. (Add details of missing period - or a transaction that you know about which is not included)
2) You have provided no notes, or documents relating to any legal action between you and myself.
3) You have provided no notes, or documents relating to instances of manual intervention.
This is not an exhaustive list by any means, it is just an example of some of the information you have failed to provide

The time for compliance with my request has now expired. If you do not comply fully with my Subject Access Request within 7 days, I shall apply to the County Court for an order to enforce compliance, together with damages at the discretion of the court.

Yours faithfully,

brightongirl_2

thank you so much for the information i will get that done straight away thanks again xxx

mikeandrach_2

i am currently having exactly the same problem with barclaycard. it is an old card that was passed to a debt collection agency but now repaid in full. ironically the debt collection agency are also saying i don't exist! i don't want to push them too hard though as i know 2 people who work there and would prefer they didn't know about the debt, even though it was 5.5 yrs ago

natweststaffmember

It's barclaycard you need to write to.

mikeandrach_2

i have written to them and they have replied saying can i provide account number. i can't so told them this, enclosed copy of bank statements from debit card whosing that i had made payments to them and to the debt collection agency. hoping the dca will find my account number to make life easier. barclaycard haven't replied yet tho been about a week since i sent statements from bank account with them. i made intial sar request in october 08, does the 6 years go back to then or to when they find the account?

mikeandrach_2

i have chased barclaycard up today. they say that they cannot find old accounts without the account number. it also says this in writing in a letter they sent me, is this correct? is it legal?

natweststaffmember

mikeandrach wrote: »

i have chased barclaycard up today. they say that they cannot find old accounts without the account number. it also says this in writing in a letter they sent me, is this correct? is it legal?

How did you used to pay your barclaycard? Was is card payment/cheque/online transfer?


I think Barclaycard are talking rubbish to be honest.

Orford

brightongirl wrote: »

i have some statements from 2001 till 2005 but only a few that i can claim.

Your account number should be on your statements

brightongirl_2

Thank you so much orford for the letter, got my statements 3 days after sending the letter. Thanks again xxx