Warranty Advice Required

Tra77

Hi all,

Can anyone help/advise?

I purchased a tft monitor (11/04/06 - as it was on offer) for my partner as birthday gift which I saved and gave to him on his actual birthday (16.06.06). It was therefore not opened/used until this exact date.
2 weeks ago the monitor packed in unexpectedly - black blank screen when he switched it on). I contacted the manufacturer to which they state
'Unfortunately, although I understand that it was a gift to you, the warranty begins from the original purchase date, which as you state below is April 2006.

As your unit is now out of warranty, we are unable to arrange for your unit to be repaired for you.

Please contact our out of warranty repair centre, RepairTech, on 0844 482 1155 for a quote on how much the repair would cost'

Is that it, do I just accept this as bad luck? Is there really nothing more I can do/say??

DUTR

A warranty should be longer than 2 months, that does not sound like you have a product fit for purpose.

Tozer

DUTR wrote: »

A warranty should be longer than 2 months, that does not sound like you have a product fit for purpose.

Where did you get 2 months from? We are now in 2009 - the item was bought in 2006.

Gordon861

Bad News
Assuming the monitor came with a 3 year warranty (despite the confusion above) you are probably looking at only possibly getting a goodwill repair if anything at all. Best solution might be a polite letter to the Head Office expalining the situation and see where you get to.

Good News
Chances are that a similar spec monitor now will be a fraction of the price you paid for it 3 years ago. 17 inch for £60, to 24 inch for around £200.