Abbey - Refund letter

mandymoo72

Hi there

After following advice on this site - i sent my letter to Abbey on 6th April - got the usual 4 page questionnaire from them asking for details of my original application (back in 2005) - returned this stating that they should have these details on their system when i originally submitted by loan application. Then got a further letter advising of a delay but they are dealing with my complaint.

Yesterday received a letter stating "they have considered information available and unable to establish that I was provided with sufficient details and that i was unable to make an informed decision when buying this policy - but would like to offer me a refund of £3327 - £2965 monthly premiums to date and interest"

Not bad result considering they have only had it since 6th April - what do people think?

di3004

mandymoo72 wrote: »

Hi there

After following advice on this site - i sent my letter to Abbey on 6th April - got the usual 4 page questionnaire from them asking for details of my original application (back in 2005) - returned this stating that they should have these details on their system when i originally submitted by loan application. Then got a further letter advising of a delay but they are dealing with my complaint.

Yesterday received a letter stating "they have considered information available and unable to establish that I was provided with sufficient details and that i was unable to make an informed decision when buying this policy - but would like to offer me a refund of £3327 - £2965 monthly premiums to date and interest"

Not bad result considering they have only had it since 6th April - what do people think?

Hi Mandy

Well done to you and Congratulations.
:beer::T:beer:

You seem to be happy with this amount and of your happy we are too :T.

To me it seems like a good offer, do you know if this is much difference to the full amount of PPI that was payable?

mandymoo72

Hi there

I'm not too sure what the total ppi is - think its more or less the same as what they are refunding.

Can't believe how quick they were in dealing with this though! :j

di3004

mandymoo72 wrote: »

Hi there

I'm not too sure what the total ppi is - think its more or less the same as what they are refunding.

Can't believe how quick they were in dealing with this though! :j

That was very quick, one of the quickest yet.......:T:T:D
Great news though, again well done.:beer:

JOSOM

mandymoo72 wrote: »

Hi there

After following advice on this site - i sent my letter to Abbey on 6th April - got the usual 4 page questionnaire from them asking for details of my original application (back in 2005) - returned this stating that they should have these details on their system when i originally submitted by loan application. Then got a further letter advising of a delay but they are dealing with my complaint.

Yesterday received a letter stating "they have considered information available and unable to establish that I was provided with sufficient details and that i was unable to make an informed decision when buying this policy - but would like to offer me a refund of £3327 - £2965 monthly premiums to date and interest"

Not bad result considering they have only had it since 6th April - what do people think?

That's great news and encouraging!! I have had the same letter stating delay last Friday so hopefully will hear something sooner rather than later. Well done.:p