EEEEKKKKK......... Mother-in-Law in Debt....HELP

theoretica

Under what circumstances would LPI pay out for her as her pension would not be affected by illness? This seems to me like it might be a case of misselling?

fletch3163

Thanks Theoretica, I hadn't thought of it. I just knew it was unjust but I had to figure out how. MIL absolutely does not understand it, she thinks they were trying to help. It's all right so long as they've been nice to her. I swear to God, I have read tons of stories on here about charges, misselling and stuff and, although I was sympathetic I don't think I ever thought about how shocking it is. What about all of those people out there who don't have anyone to help them? It's just terrible.

fletch3163

Hi again

I've just found the Lloyds TSB personal summary on the loan for MIL. It states under Your Demands and needs...." you told me that you would have no way to meet your loan commitment if you suffered an accident or signess, were diagnosed with a critical illness or died"

Under Your Existing relevant insurances it states "you have confirmed that you do not have any existing insurance, savings or other means to cover your needs.

What on Earth has gone on at Lloyds TSB. The woman is a pensioner. She gets an old age pension.

gettingbetter

hi

cant really suggest anything
hope you get it sorted

kas xx

want2bme

Just a quick point - I thought your MIL was widowed but there is 2 adults in household on the SOA? Or have i got the wrong end of the stick?

theoretica

Have you looked at the thread on reclaiming the insurance? http://forums.moneysavingexpert.com/forumdisplay.html?f=169

It looks to me like you have a good case- and maybe one for reclaiming the charges on the paid for account if your MIL has demonstrably not benefited from the perks.

Principle 9 (customers: relationships of trust)
"A firm must take reasonable care to ensure the suitability of its advice and discretionary decisions for any customer who is entitled to rely upon its judgment."

RosaBernicia

Grrrr I hope you get to majorly boot someone at LTSB :mad:

Hope you and MIL doing OK :grouphug:

Rosa xx

mrcow

Hi

You need to get the bank to refund the £25s that she's been paying month on month for that account. Complain loudly enough about misselling and they'll do it.

Also - claim that PPI plus interest back off them too. It won't make a diifernence to the loan, but it will save her a packet. Go to the main site to look at how to do this with template letters etc.

Also, does she have online banking? If she's getting charges from her bank, then getting online banking is a great way of keeping on top of things. I;m not suggesting that she uses it without your help, but it certainly gives you more control over what is going on.

Also the telephone is way ott. I know that there have been premium line calls, but also Virgin (someone mentioned that she's with them?) do a £7.50 per month XL package which will include all her landline phone calls excluding 0900 numers, 0870, 0871 and 0845/0844. She just needs to be more aware of what she's dialling and how much it costs.

kindofagilr

Ok you say you MIL is a Pensioner? does she receive a State Pension into her bank?

If so she needs to give us a call on 0845 3013011 and ask to be paid via Cheque until she gets her new bank set up and we will issue weekly cheques to her address which she can cash at the post office

Then when she has her basic account sorted out we will change her details for her.

She doesnt need to tell us about her financial situation all she really needs to say is that she has shut her old account down.

We arent open till tues though

Ps if she isnt dealt with by the Newcastle office then the number she needs to ring for the rest of the country is 0845 6060265