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HSBC - Been sent a new VISA card? Read me!
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Esoog
Posts: 1,489 Forumite
Greetings all, just thought I would share this with you. I did a quick search and didn't come across it - apologies if its been posted.
As you may know HSBC are changing from Maestro to VISA for debit cards, my lovely new VISA card arrived in the post and I went online to activate it, save some time yes? Actually no.
After activating the card (and feeding my maestro card to the shredder at work) I got some shopping at Asda and went to pay with my new card. Except that it told me the PIN was wrong, I was slightly miffed by this since it clearly states on the accompanying paperwork with the card that the PIN doesn't change. So I paid with a CC anyway and went home to ring HSBC, the man on the phone told me nothing was wrong and perhaps I should try again tomorrow (ie he reckoned I had the PIN wrong)
So I tried to get some cash out the next day - guess what? Still won't work. So I rang HSBC again and spoke to a nice woman who told me that there's an issue when you activate the card online thats happened to loads of people - basically if you activate the card via your internet banking, it actually cancels that card and sends you a new one!! So I had to wait a week for a new card to arrive - with my original PIN I hasten to add.
So if you get a new HSBC Visa card, phone up to activate or take it to a cash machine! Just to be on the safe side.
As you may know HSBC are changing from Maestro to VISA for debit cards, my lovely new VISA card arrived in the post and I went online to activate it, save some time yes? Actually no.
After activating the card (and feeding my maestro card to the shredder at work) I got some shopping at Asda and went to pay with my new card. Except that it told me the PIN was wrong, I was slightly miffed by this since it clearly states on the accompanying paperwork with the card that the PIN doesn't change. So I paid with a CC anyway and went home to ring HSBC, the man on the phone told me nothing was wrong and perhaps I should try again tomorrow (ie he reckoned I had the PIN wrong)
So I tried to get some cash out the next day - guess what? Still won't work. So I rang HSBC again and spoke to a nice woman who told me that there's an issue when you activate the card online thats happened to loads of people - basically if you activate the card via your internet banking, it actually cancels that card and sends you a new one!! So I had to wait a week for a new card to arrive - with my original PIN I hasten to add.
So if you get a new HSBC Visa card, phone up to activate or take it to a cash machine! Just to be on the safe side.
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Comments
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I have 2 that activated just fine using internet banking, one of them being last week.0
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Must just be random, the woman told me it had happened quite a lot.
Lucky you
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I activated mine on the internet two weeks ago and was fine0
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And mine!
Must be an underlying issueOfficial SOS Club number 014 - Dry until 29.11.090 -
Mine went though fine as well but i'll be sure to take heed of your advice and test it at the ATM before going shopping lol
2010 - year of the troll
Niddy - Over & Out :wave:
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And don't chuck your old until you're sure the new card is working!So if you get a new HSBC Visa card, phone up to activate or take it to a cash machine! Just to be on the safe side.0 -
Thanks for the adviceBank Accounts - Barlcays Premier[/B] - £1000 o/d, HSBC - £200 o/d- First Direct - £500
Credit Cards - Barclaycard £2000 - Silver Card £1300 - Flybe £7500 - HSBC £1000 - First Direct £2500 First Direct Gold £3000
6 credit accounts closed in 2010!
Official SOS Club number 001 - Dry until 01.07.100
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