Ok, so i phoned as suggested....

sclaussen

.. on thursday - was told they had received my statement of I and E that day and that they (Abbey) are currently working to a 3/4 week turnaround on claims. i reminded the gentleman that time isnt on my side, that i would appreciate it if i am telephoned immediately should they require anything further from me. I confirmed my contact numbers with him.
Friday i get a letter from the 'Senior Customer Resolution Manager' acknowledging my claim and asking me to complete and submit a Statement of I and E.
I got myself quite excited, thinking that if this guy is writing to me himself, and giving me his direct line number then they must be looking at my case as a priority.
I just called him on his direct number and he just told me the same as the guy i spoke to Thursday!
i now feel a little deflated. though i again reiterated that if they want anything further, call me, and i will send it straight in.
I have been told on here to keep ringing and be a pest, but i am not sure what to say if i am going to be a pest!!! they have told me the timescale that i would be looking at, so i am as in the dark now as i ever was - and what reason do i have to now be a complete pain in the ar5e?!!!! if i keep ringing, are they just going to keep repeating the 3/4 week timescale sentence?

Thanks for listening!

Sam

natweststaffmember

I'll tell you. Give them your reference number if they have given you one and ask if they have looked at your claim. Keep doing that. If need be keep going on about arrears and the stress you are under.

sclaussen

for your advice, i will do that every few days.
I appreciate your asisstance on this - you are a star!:T