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ticket refund?
spora
Posts: 1,117 Forumite
Hello,
On friday i bought two tickets to see Ricky Gervais in Nov via the ticket factory.
When i got the confirmation email the seats showing were different (and much worse) to the ones i agreed to buy. I phoned customer service and they said they cant do anything about it.
I paid using my debit card as its a Visa and is covered by the same rules as credit cards. I phoned my bank and the first person i spoke to said it wont be a problem doing a charge back but i have to wait for the money to go out. So i phoned today and was told that i cant do a chargeback because they are still offering me seats.
So im confused as to whether im entitled to a charge back. On the one hand they are offering me seats, but on the other hand its not what i agreed to pay for. Its like ordering a new car and they send you a second hand one. Ive got the car but its not what i asked for.
I guess the other thing worth mentioning is that i have no proof they have given me different tickets so i guess its my word agaisnt theres.
Is there anything i can do in this situation?
Thanks
On friday i bought two tickets to see Ricky Gervais in Nov via the ticket factory.
When i got the confirmation email the seats showing were different (and much worse) to the ones i agreed to buy. I phoned customer service and they said they cant do anything about it.
I paid using my debit card as its a Visa and is covered by the same rules as credit cards. I phoned my bank and the first person i spoke to said it wont be a problem doing a charge back but i have to wait for the money to go out. So i phoned today and was told that i cant do a chargeback because they are still offering me seats.
So im confused as to whether im entitled to a charge back. On the one hand they are offering me seats, but on the other hand its not what i agreed to pay for. Its like ordering a new car and they send you a second hand one. Ive got the car but its not what i asked for.
I guess the other thing worth mentioning is that i have no proof they have given me different tickets so i guess its my word agaisnt theres.
Is there anything i can do in this situation?
Thanks
0
Comments
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bumpty bump. anyone got any ideas?0
-
How much worse were the seats you were sold
Give trading standards a callmake the most of it, we are only here for the weekend.
and we will never, ever return.0 -
they were quite a lot worse, but i cant prove it is the only thing. Will give em a call. thanks0
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