ticket refund?

spora

Hello,

On friday i bought two tickets to see Ricky Gervais in Nov via the ticket factory.

When i got the confirmation email the seats showing were different (and much worse) to the ones i agreed to buy. I phoned customer service and they said they cant do anything about it.

I paid using my debit card as its a Visa and is covered by the same rules as credit cards. I phoned my bank and the first person i spoke to said it wont be a problem doing a charge back but i have to wait for the money to go out. So i phoned today and was told that i cant do a chargeback because they are still offering me seats.

So im confused as to whether im entitled to a charge back. On the one hand they are offering me seats, but on the other hand its not what i agreed to pay for. Its like ordering a new car and they send you a second hand one. Ive got the car but its not what i asked for.

I guess the other thing worth mentioning is that i have no proof they have given me different tickets so i guess its my word agaisnt theres.

Is there anything i can do in this situation?

Thanks

spora

bumpty bump. anyone got any ideas?

McKneff

How much worse were the seats you were sold

Give trading standards a call

spora

they were quite a lot worse, but i cant prove it is the only thing. Will give em a call. thanks