HSBC Phone call

Lokolo

L4ur4 wrote: »

I think you'll find that if you check my first post that I've set up a standing order for £20 to keep them off my back.

The point I am making is I do not expect to be rung on a Sunday at lunchtime by someone demanding payment there and then. I am within my agreed overdraft and have not exceeded it.

Indeed but would you rather them take your overdraft away straight and leave you stranded? They could have been harsher!

L4ur4_2

Lokolo wrote: »

To them it looks as though you can't afford to and the bank worry you will default, go BR and then not pay the money back, hence the phonecalls. They want as much money back as possible so they don't lose it. So therefore you are high risk. You are £1150 (you said £100 before hitting the limit yes?) out of £1250. Not paying anything in so you're just leaving your debt. That is high risk. To you its just the norm but to everyone else is it high risk. No ifs or buts, it is. Hence why I then suggested if you just pay £50 a month into it, you won't be seen as such high risk, because you are doing something about it.

I object to you assuming that me being in my overdraft is 'just the norm'. This account had a zero balance last Nov. The debt in this account has mounted up over the past 6 months after a series of unfortunate events. I do not have a lot of debt and I'd like to explain how this debt mounted up. I needed to claim on my health insurance - excess £250, a home insurance claim after someone damaged my front door trying to break in- excess £250, my American fridge/freezer has just broken down- £450 callout charge & repair and my dishwasher broke down a couple of months ago- £150 callout & repair. Just a run of bad luck really! . Of course I realize that HSBC are worried I won't be able to pay the money back. I have a more expensive debt which I'm repaying which takes priority over this one and I have no more spare money at the moment. Once I've cleared the more expensive debt, then I'll throw the money at this one. The situation didn't warrant the phone call I received. I wouldn't have minded a letter saying they were concerned and that I needed to make payments in each month to be within the rules and regulations of the account. Now they've told me I need to pay in money each month then that's fine, I don't have a problem with that. When I have more money they can have that too. I may now be in debt with HSBC but at least my illness has now been diagnosed, I have a new more secure front door, my dishes can be washed and I can stored fresh and frozen food! My account may have 'signs' but HSBC went about it the wrong way. Perhaps the banks need to cut some slack for people running businesses and trying to live their lives through unfortunate times. No ifs or buts, simple as.

bawbaguz

L4ur4 wrote: »

Thanks for your reply. It would seem HSBC are in a bit of a panic about retrieving some of the money they've promised to lend to people! I wouldn't have minded if they'd sent me a polite letter saying I was near my overdraft and were there any problems, and would I be able to start paying some money in as this is required of me to have that account. It was the fact that they rang me on a Sunday at lunchtime to demand an immediate payment and fish for details of my other accounts that really got my back up.

My local branch has closed too which is a bit of a pain. I hope your difficulties with them are resolved soon.

Laura

When you agree to take the O/D facility, it is stated that the bank may ask you to repay the balance at any time. By taking the O/D you have agreed to these terms and conditions.