mobile phone broke

petal9

Hi everyone
Just wanted to rant!!!!!
I used my mobile last night it was raining and i dropped it,now it wont work,nothing!!!!!!!!!! I am paying mobile insurance with orange and rang them,they told me im not covered as i should not have been using my mobile in the rain!!:o
Has anyone had any similar experiences? Any advice would be greatly appreciated.
petal x

jamespir

petal9 wrote: »

Hi everyone
Just wanted to rant!!!!!
I used my mobile last night it was raining and i dropped it,now it wont work,nothing!!!!!!!!!! I am paying mobile insurance with orange and rang them,they told me im not covered as i should not have been using my mobile in the rain!!:o Has anyone had any similar experiences? Any advice would be greatly appreciated.
petal x

not being funny but what you said is crap
ive worked for orange insurance and we paid out when theres been folk who drop it in the rain its classed as accidental damage and is coverable

Inactive

jamespir wrote: »

not being funny but what you said is crap
ive worked for orange insurance and we paid out when theres been folk who drop it in the rain its classed as accidental damage and is coverable

Surely you mean Orange are crap, the OP is only reporting what Orange told him/her.

macman

The rain is irrelevant unless it's water damaged. If you'd dropped it in the dry and it broke, then you're covered if you have accidental damage insurance.
What is the actual nature of the damage? If for example, the screen is smashed, then the fact that it landed in a puddle cannot be relevant if the primary damage is due to impact.

petal9

Thanks its water damaged because it dopped in a puddle,the phone itself is ok,no damaged screen etc but orange told me im not covered as shouldnt use mobile in rain!!!!!!!!!!!!!!!!!!!,ive only had it a week as well so very cheesed off

macman

Most phones are water resistant (i.e. a few drops of rain) but not waterproof. Immersion in water may be excluded under your policy-take a look at the details.

mchale

Depending what make it is, I seem to recall in the area of the battery there is a sticker normally red/white if this gets wet it changes colour or fades, then the phone is classed as being water damaged and any warranty void, might be a idea to have a look to see if anything like that has happened

totalsolutions

Too much information given.
Say "My new phone is not working. Can you help me, please?"