Paypal dispute - help needed

KIM

HI All
After a lengthy dispute with paypal it's been resolved. But it also hasn't! I'll explain...

I sold a phone which i sent SD, the lady said it hadn't arrived and filed a dispute. In the meantime i had gone away, so only had access to net via phone and replied to the dispute to say i would provide the tracking number on my return. Paypal in the meantime closed the dispute as the reply never registered, so it appeared that i had just ignored the dispute. The money was returned to her.

So, she had her money, although she had sent me an email saying the phone was scratched so she wasn't happy (it was immaculate!)

I've now had a response from paypal as follows...

Dear xxxxxxxxxxxxx

PayPal has concluded the investigation of your Buyer Complaint.

Complaint Details:

---

Buyer's Name: xxxxxxxxxxx
Buyer's Email: xxxxxxx
Buyer's Transaction ID: xxxxxxxxxxxx

Transaction Date: xxxxxxxxxx
Transaction Amount: -xxxxxxxxx
Your Transaction ID: xxxxxxxxxxxx
Case Number: PP-601-xxxxxxxxxxx

---

We have received your valid tracking information on the above-mentioned
case and sent a courtesy email to the buyer on your behalf. We have
requested the buyer to submit a full refund in light of our findings.

Please be advised that you will need to contact the buyer for further
information regarding your payment.

We value your business and regret that you have had this experience. To
avoid similar experiences in the future, please view our Seller Protection
Policy at by clicking on the User Agreement at the bottom of any PayPal
page.


What should i do now? Can i do anything or just admit defeat and blacklist the phone!

Thanks in advance
Kim

frivolous_fay

I would send a firmly worded letter via recorded post, with an invoice, for full payment within 7 days.

If no payment appears, write to her promptly to say that if no payment is forthcoming, you will start small claims proceedings.

I am assuming the value of the phone makes all the above worth doing! If not, then yeah, your plan would work