Help with this Netgear Router again

TrishaM

Hi techies, hope you can help me out again, My friends router DG834PNNetgear, wont let her download music from itunes, or tesco, she is getting and error saying something about network connections, any ideas as to what it might be? All help greatfully received.

she is using avg 8.5 with security suite and firewall, the paid for version if this helps

fwor

I confess I don't know a lot about iTunes or the paid-for version of AVG, but I'd hazard a guess that the problem is the AVG firewall.

It should be quite easy to temporarily disable the firewall to test that out. If it works then they just need to add iTunes as an exception in the firewall rules.

If it's not that, you'll probably need to give a more accurate description of the error message.

TrishaM

She has even tried with the firewall disabled and I even got her to turn off the AVG completely and this didn't work either, couldnt gain access to itunes store, and cannot download the music she has bought from Tesco. Will get the exact message displayed. and report back. Thanks for your reply

exact message from tesco is "error connecting to provider"
from itunes is "we could not complete your itunes store request the network connection timed out make sure your network settings are correct and your network connection is active then try again

aliEnRIK

I hope you switched ON windows firewall when you removed it?

Use the 32 bit AVG removal tool
http://www.avg.com/download-tools

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click DO A SCAN AND SAVE A LOGFILE (Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

TrishaM

will try and see if she can do this I am in N.I. and she is in Cornwall I am trying to help her via the phone!

aliEnRIK

TrishaM wrote: »

will try and see if she can do this I am in N.I. and she is in Cornwall I am trying to help her via the phone!

SURELY much cheaper and easier going via MSN or whatever?

aliEnRIK

Or you may even consider CROSSLOOP
(if it will work)

TrishaM

thanks no cost on phone at weekends!

aliEnRIK

TrishaM wrote: »

thanks no cost on phone at weekends!

Fair enough. CROSSLOOP might well still be advantageous though. You can manually control her computer with YOUR computer

Rock_Bottom

Reset your modem.