am i being conned or what ?

fatou256

i went this morning to buy some ticket to see carmen this monday on thier box office. i choose two ticket at 24.50 each. i paid using my virgin pre-paid credit card , i check beforehand that the fund left was 70 pounds. after few minutes the cashier told me that they was a problem with my card and the transaction was refused .... so to my surprise i called virgin who told me no the authorisation was approved and the payment went through for the sum just above 50 pounds. the vrigin card told me also that the moeny is not due to be refunded also etc...

so i came back to the same cashier who was having none of it, he also mention that i should go on monday with my bank statement and they will let u throught with no problem blah blah., that the computer showed the transaction not being through.... . so i ask him if they will issue the ticket on monday on rpesentation with mybank statemtn then if i coem back with my bank statement then surely you willbe able to produce the ticket. his answer no

i then decided to go back home i check online my statement and indeded it showed that the payment has goen through so ic alled back virgin who gave me an authorisation number. i came back to the guy with my statement showing the transaction and giving him the authorisation number . he then said he coudln't do anything and i will have to wait till monday to sort it out blaming the headoffice.... etc... i asked him if i coudl talk to his manger or his superviser apparently he refused saying the manager was not there etc.. then a colleague came back to me saying oh sorry we have reserved your seat just came on monday with your bank statement and gave your name and address and they willl sort you out..... i mentioned and showed her the statement and the authorisation code she refused to even search on her computer saying she couldn't do that and aparently there is a computer glitch and we were not the only one complaining ,


i am feeling there is something not quite right with all this .

marleyboy

I cant imagine their box office trying to pull a fast one, but i do admit it sounds awfully dodgy, have you tried ringing the office, speaking to someone else who could confirm it, or be prepared to issue a chargeback on your card via the bank.

I would at the very least take the name of the person who states you to take in your bank statement (just in case), maybe even ask them to pu it in writing to cover you.

fatou256

nmo they woudln't let me to spoke to anyone either .. apparently they said they have reserved my book ticket now but i have no booking reference whatsoever just a p[reie of aper saying b my booking was rejected. he wanted even a fax from virgin to confirm that the transaction went through even though i showed him my perpasid card statement and authorisation code
the problem i cant do charge back it is a prepaid card. i have his name too.

fatou256

i just rang back their booking office well i had a reference number but aparently the transaction was paid by cash ?!?!? so in my book the cashier did something quite dodgy or i am missing something there as i have paid by card ......

fatou256

well i am funimg after spending many phone call to their office and varios department they told us they shoudl have issue the ticket but everytime we go to the box office they are refusing to sissue them so i don't knwo where i stand here ..... i amfeelign that i have been ripped off big style here

cooldude255220

That does sound rather dodgey. Perhaps you should threaten legal action, and get legal advice?