DO NOT book a flight with ebookers ! EXTREME incompetence !! What can I do ?

pin

cleopatra wrote:

Totally agree that the Indian call centres are utter rubbish. If you don't give the exact response to a question they start reading from a script which is not related to the discussion you are trying to have. Even Sky tv is using them -- I give up and hang up!

This is such a tired tired Daily Mail style argument, which sounds like an old record.

They are reading from a script, because this is what their BRITISH employers have told them to. Its not the call centre's fault. Blame the company, not the call centre people, they are just doing their job. It is the companies providing the POOR training, not the staff.

applehead_3

Thats not the point though , the overall experience is still rubbish, and the common factor is that the person you are speaking to is based in India!

gregg1

pin wrote:

This is such a tired tired Daily Mail style argument, which sounds like an old record.

They are reading from a script, because this is what their BRITISH employers have told them to. Its not the call centre's fault. Blame the company, not the call centre people, they are just doing their job. It is the companies providing the POOR training, not the staff.

Yes the fault is mainly with the British employers but, its the staff who apply for the jobs in the first place knowing full well that their language skills are not up to it. I would not apply for a job dealing with, say, French callers, as I would know that my French is not fluent!

N9eav

DId you know a lot of employess in Indian call centres are supposed to be graduates. This is a highly paid, skilled job there......

pin

gregg1 wrote:

Yes the fault is mainly with the British employers but, its the staff who apply for the jobs in the first place knowing full well that their language skills are not up to it. I would not apply for a job dealing with, say, French callers, as I would know that my French is not fluent!

As far as they are concerned their english is fluent, to them. The employers don't tell them that people in the UK don't like their accent.

gregg1

pin wrote:

As far as they are concerned their english is fluent, to them. The employers don't tell them that people in the UK don't like their accent.

Rubbish - you know if you are fluent in a language or not and your last sentence just proves you have not grasped the point people are trying to make here!!

sale_2

hi all,

looks like this discussion is drifting away from it's original topic and targeted towards the Indian call centre. as someone said everyone feels there accent is correct. better part of the world speak English but everyone has there own accent and they claim there's is correct. don't go far classic example is welsh / Scott / mainland?????????. Everyone makes fun of others.

back to the Indian call centres here are some key facts
1. one need to be a graduate to apply for a call centre job
2. a highly paid job
3. apart from the salary the perks are superb
4. recently Barclays hired a business management student from India on a whopping salary of $160k plus and will be based in London
5. moreover by next year US / UK will offload the medical transcript and legal jobs to India (bottom line solicitors will work from India).

now this is huge change that's happening around the world. everyone wants to make money. now like it or not if you want to get your work done you need to accept and live with that.

cleopatra_2

No, we do not HAVE to accept it. If companies are using Indian call centres then if there is an alternative method of communication I will use it and change companies if necessary. There are many unemployed people in this country who need jobs - manufacturing is just about dead. The service industries are all we have left. A very interesting discussion on Radio 2 this afternoon re. cheaper car insurance - the term 'muppets at an Indian Call Centre' was used :money: Regardless of the inadequacies of the training and the language problems there is such a thing as using your initiative, empathy and common sense. Sadly this is lacking in these call centres.

gregg1

cleopatra wrote:

No, we do not HAVE to accept it. If companies are using Indian call centres then if there is an alternative method of communication I will use it and change companies if necessary. There are many unemployed people in this country who need jobs - manufacturing is just about dead. The service industries are all we have left. A very interesting discussion on Radio 2 this afternoon re. cheaper car insurance - the term 'muppets at an Indian Call Centre' was used :money: Regardless of the inadequacies of the training and the language problems there is such a thing as using your initiative, empathy and common sense. Sadly this is lacking in these call centres.

Well said. We do not have to accept it.

Here's another couple of "key facts" for you SALE - if you look at the thread posted in the first place, this issue WAS brought up for discussion so not really drifting away from it at all. Your numbered points may well be what is happening - that does not mean that it works! Finally, its THEIR, not THERE - could there be a job for you in India maybe!

flossy_splodge

Oh well said Sir, well said indeed. i rest my case about standards of education. It aint wot it used to be!!