Repair made to garage door without consent

FloFlo

Brooker_Dave wrote: »

More likely an honest mistake, but the prices seem reasonable so you should just send them a cheque.

Or are you planning to try to take advantage of the situation and not pay?

Actually we have now received two other quotes that we asked for £65 and £75.

I have no problem paying for the repair but surely we should be allowed to know the price first and be able to select th company that repair it.

FloFlo

myrnahaz wrote: »

I didn't mean that the OP should lie, but this work was carried out without consent - who's to say that the work was worth £100? The OP needs to decide whether the job was worth the price - if not, then why should they pay £100? They never agreed to do so. This situation is no different from when electricity/gas suppliers change someone's supply just because the customer answered their door to a salesman - if nothing was agreed then there's no agreement.
The only difference is that the supplier has actually carried out the job and can hardly break the garage door again - but the OP doesn't have to accept the charge just because the job has been done.

Personally, I'd get another quote for the work before deciding how much to pay (but who's to say that the second supplier doesn't go and replace the springs again and issue another charge!).

My husband has now contacted the firm and was spoken to very rudely, the lady that answered the phone said that going out and carrying out repairs immediately is there standard practice she asked my husband 'is the door fixed' and my husband said yes and that the work seems ok but he that would have wanted to know the price first. Then she said pay up or we remove the fittings, - again we have no problem paying for a repair, it needed repairing, but surely they shouldn't get business by doing work that hasn't been agreed.

RobertoMoir

Well I'd be inclined to say "fine, whatever" to that, though I'd insist they contact you when they arrive, and make sure they leave the garage as they found it.

This does seem like really stupid behaviour on their part. I guess they figure most people will just pay up rather than say "hold on a moment..."

samba

I would offer them the £65 you have been quoted. If they don't accept then tell they can come round at a prearranged time to remove the parts they installed.

FloFlo

I am wondering whether its worth reporting it to trading standards in case this is a regular problem with this company.

seadee

If you have been quoted £65 by another company then let the original lot come round and undo the work they did, while you watch, and then get it repaired by the company of your choosing.

scullster

Granted - we are hearing the OP's cause of events but the OP has not given me any reason to doubt the case.

Given the manner in which this "company" seem to go about their business, and how they subsequently act in phone calls, I'd give them a wide berth full stop. I certainly wouldn't ask the "company" to come back and return the door to its former state unless I was absolutely confident that they would do so fairly - given the situation (and if parts have been removed), then it is unlikely that they could return the garage to its original state, and I'd been concerned that there would be the potential for further damage to be done (I would only advocate the problem if I clearly understood the problem in the first place and could verify its original state).

Under the circumstances, I would certainly report them to trading standards (if one can get through to their local trading standards these days rather than consumer direct). Then I would leave it for the OP to consider to either not pay up at all, or offer the £65. The OP may wish the quiet life and to sleep soundly with little fear of reprisal and offer the £65 with a letter stating why.

The company didn't quote, their missing quote was subsequently not accepted, they proceeded at the risk without consent. If the OP chose not to pay up, the "company" may think twice next time.

pinkshoes

Had the OP not discovered that this company had fixed the door without even quoting, then in the mean time they may have agreed to the £65 quote, and signed a contract with this other company.

The £100 is too expensive compared to the other quotes.

I would write to them (recorded delivery) stating that as they didn't quote for the job as requested, you had already chosen someone else to do the job with a quote of £65.

As they have already carried out the work without your authorisation, then they can either accept £65 for the job, or remove their springs, re-installing the original springs that they removed, at a time convenient to you.

If neither of the above options are suitable, then you will have no other option but to involve trading standards.