Experian!!!!!!!!!!!!!

comperking · 20 March 2006 at 9:47AM

Experian!!!!!!!!!!!!!

Are Experian con-merchants or is it me being paranoid?

Have any MSE members had trouble with Experian when trying to get a supposedly free credit report from Experian and not be able to cancel after the 30 day free period!

Read some of the reports on this site which is VERY worrying if you want to correct a fault with your credit report!

http://www.consumeraffairs.com/privacy/experian.html

Comments welcome.

Comperking

Experian_company_representative · 20 March 2006 at 11:16AM

You must be being paranoid because we are not in the business of conning or misleading people. Experian is currently UK business of the year. Thousands of people take advantage of our CreditExpert free trial each week and, if they choose to, have no problem cancelling it (which you can do by e-mail or free phone). If you check through the chat threads on this site you will see that many MSEs have used and are very satisfied with our service. We have over 200 people in our Consumer Help Service to help people see their reports and resolve any queries they may have. If people do check their reports and find an error, we are happy to investigate this on their behalf and try to put things right as quickly as possible. The link you refer to is a US website referring to a US service.

The_Boss · 20 March 2006 at 11:20AM

Those are all complaints in America, so what relevance does it have to the UK Experian who are a different body? You can always call them up to cancel the 30 day trial - its as easy as that.

micheleen · 20 March 2006 at 11:54AM

Only thing I don't like is I could update my address online with Equifax, but not Experian (I moved in Sept and Experian still had me down at my old address last time I looked). No problems at all otherwise