Cross Country Trains

AMO

Hi all,

I recall seeing a poster at Coleshill Parkway to say that if your train is more than 30 minutes late you can get a partial refund on your ticket.

I can't find any information online though.

As far as I know, its advertised by Centro network, but the train is a Cross Country train.

Does anyone know of any links?

Thanx

AMO

Livingthedream

From Crosscountry train's passenger's Charter Link

"If our trains were running late

If your journey was delayed 30 minutes or more, irrespective of the cause, you will be entitled to claim compensation under our Delay Repay scheme. We will offer our customers:

• 50% of the cost of your single ticket or 50% of the cost of either portion of your return ticket for delays of between 30 and 59 minutes; or
• 100% of the cost of your single ticket or 100% of the cost of either portion of your return ticket for delays of 60 minutes or more.
• If your journey is delayed by more than two hours and you have a return ticket, you will be entitled to receive 100% of the cost of the return ticket."

Sidmon

It's called delay repay......google it for further info.

AMO

Anyone know which form to use?
http://www.crosscountrytrains.co.uk/SiteImages/Assets/3/13.pdf
http://www.crosscountrytrains.co.uk/SiteImages/Assets/3/Delay_Repay_Form.pdf

Thanx

AMO

AMO

Ah! Found the original pointing link!
http://www.crosscountrytrains.co.uk/Customer_service/Comments.aspx